Customer Solutions Analyst providing technical support to SiteMinder customers. Engaging with global clients to enhance customer satisfaction through effective troubleshooting and support.
About the role
- Senior Executive in HC Line Compliance at EXL, handling Line Compliance initiatives and monitoring for assigned client area. Engaging in compliance/audit reviews and driving risk awareness trainings.
Responsibilities
- Assist in preparation of critical documentation like Operations Standard Document (OSD), BISRA (Business Information Security Risk Assessment) etc. for assigned business/operations area.
- Implement controls in operational areas as defined by OSD, contractual requirements and other policies. Liaise with other corporate functions for implementation of EXL policies and procedures.
- Perform and design compliance/audit reviews for assigned business/operations area.
- Monitor risks & controls. Identify/report exceptions and action plans.
- Drive awareness and trainings on key risk and compliance aspects (L&D trainings, corporate trainings and other external/internal trainings).
- Overall responsibility for ‘Compliance Self-assessment’ exercise.
- Facilitate timely closure of issues identified in internal/external audits/reviews.
Requirements
- Good logical reasoning and reasonable analytical skills.
- Well-versed with accounting standards and company laws, internal audit methodologies, SOX requirements, Internal Control Framework like COSO etc.
- Good communication and report writing skills.
- Computer/laptop operating skills. Knowledge of usage of auditing tools (desired not a pre-requisite).
- Display high integrity and ethical values.
- Should display confidence and convincing skills.
- Should interact effectively with stakeholders.
- Should be a team player.
- Should be a result oriented professional.
Benefits
- EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process
- Formal interview process with members of EXL’s Human Resources team and hiring managers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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