Customer Operations Lead at Bastion handling partner escalations and optimizing AI - powered support tools. Work involves cross - functional collaboration and building sustainable support processes.
About the role
- Assistente de Operações Comerciais for Grupo RBS ensuring media quality and managing advertising materials. Engaging with internal and external clients to uphold operational standards.
Responsibilities
- Confeccionar roteiro de mídia conforme documentos recebidos;
- Fazer a montagem dos Breaks comerciais dos veículos do Grupo RBS;
- Garantir a qualidade e harmonia dos nossos intervalos comerciais;
- Fazer a fiscalização das veiculações em roteiro;
- Receber e analisar os materiais publicitários, conforme legislação e regras comerciais;
- Executar demais processos operacionais que envolvem a área;
- Zelar pela excelência dos processos em todas as pontas, a fim de garantir o cumprimento do padrão de qualidade operacional e a entrega das mídias;
- Realizar contato direto com clientes internos e externos.
Requirements
- Ensino Superior em andamento ou concluído em Administração, Marketing, Publicidade e Propaganda, ou áreas afins;
- Afinidade com áreas de processos e rotinas;
- Habilidade para solução de problemas complexos;
- Flexibilidade e adaptabilidade a possíveis mudanças;
- Adaptabilidade para trabalho sob pressão;
- Perfil para atendimento consultivo, proativo e comunicativo, visão sistêmica, bom relacionamento interpessoal, colaborativo e com senso de urgência;
- Conhecimento Pacote Office;
- Disponibilidade de horários para atender a escala de plantão em situações/projetos eventuais.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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