Manage reliable delivery of products and services across learning technology platforms at SNHU. Collaborate with academic and IT partners to support a diverse learning environment.
Responsibilities
Lead an enterprise learning management system team including solution delivery and operations delivery of systems and services and support of business processes to help deliver academic programs including Global Campus (online) and University Campus (face-to-face)
Partner with leaders across ITS for aligned vision around the end-to-end student experience to ensure technology solutions in the academic experience are cohesive in that journey.
Align platform roadmaps for the LMS, virtual labs, and faculty apps to data architecture strategy, support and communication strategy, and business process architecture.
Align with Business Technology Solutions leaders on solution delivery and operational standards to ensure operational practices across major technology platforms.
Promote the technical roadmap to support continuous improvement
Manage adoption, integration, configuration, and deployment for the full-spectrum solution portfolio necessary to ensure student learning.
Promote partner adoption of learning technologies and manage analysis of platform and operational data to guide continuous improvement.
Lead large vendor relationships (LMS and faculty apps) and third-party software companies at the university level.
Lead internal communication strategy to provide regular updates, including executive level updates.
Collaborate with important partners across content strategy to support shifting content management and authoring capabilities across the academic portfolio.
Manage a portfolio of products, services, and vendors that extend capabilities in the learning technology ecosystem beyond the LMS.
Coach people and product managers on building a positive work culture that collaborates with other university teams across both Agile and traditional project management approaches.
Create viable business cases including effort and budget estimates, staffing information, sourcing information, and risk mitigation plans.
Requirements
15+ years of experience in solution delivery and technology operations
Bachelor's Degree
Experience leading digital educational technologies and systems
Experience leading digital educational technology-focused teams
Experience promoting a culture of data-informed decision-making across delivery and operations
Experience developing management skills and general understanding of learning design and faculty management to supporting technology solutions for related business processes
Experience applying data to align solution delivery with our goals and streamlining operations
Experience in a University setting, supporting teaching and learning with technology.
Benefits
High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
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