Data Scientist at SPG Resourcing analyzing data and shaping strategic direction. Collaborating across teams and developing data strategies to enhance products and services.
About the role
- Assistant Manager driving product analytics and optimization for US digital experience at Western Union. Collaborate with cross-functional teams to enhance customer journey and stability.
Responsibilities
- Assist with successfully developing product strategy, manage product offerings including value proposition, features, functionality, pricing and distribution for the core domestic business, C2C money transfers across all channels (retail, phone, web).
- Perform thorough production testing across the US experience to proactively identify and surface issues.
- Report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams.
- Monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability.
- Drive improvements to the customer experience (from inception through execution) based on analytics and testing, not only fixing the root cause of the problem, but taking the customer experience to the next level.
- Track funnel metrics to measure stability, identify conversion issues, and recommend improvements.
- Partner with the US Regional Product Lead to generate funnel analytics and insights that guide prioritization and optimization efforts.
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or similar discipline.
- 3+ years of experience in product management, quality assurance, or related discipline, with a focus on digital products.
- Proven ability to test, identify, and resolve issues in live production environments.
- Strong analytical skills with experience in funnel analysis and performance tracking.
- Comfortable working cross-functionally with engineering, operations, and product leadership.
- Excellent problem-solving, communication, and organizational skills.
- Ability to balance proactive issue detection with long-term platform and product stability goals.
Benefits
- Flexible Time off
- Medical, Dental and Life Insurance
- Parental Leave
- Global Adoption Assistance
- 4% Western Union Contribution to 401K
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