Field Application Engineer engaging multi - site customers to drive strategic growth through technical support and alignment of customer needs with internal capabilities. Collaborating with internal teams to promote AT&S solutions.
About the role
- Application Engineer linking customer support and engineering teams. Investigating, debugging, and resolving issues while recommending improvements.
Responsibilities
- Act as the key link between customer support and engineering teams—investigating, debugging, and resolving customer-reported issues.
- Analyze issues across the stack, make targeted fixes when possible, and escalate with clear documentation when needed.
- Occasionally recommend deeper technical improvements to enhance product stability.
Requirements
- 2 years of experience as an Application Engineer
- Higher Diploma or a Degree in Computer Science
- Strong problem-solving and debugging skills
- Comfortable navigating and making sense of Web Applications
- Excellent written and verbal communication for documenting issues and collaborating across teams
- Able to operate independently in ambiguous situations—knowing when to fix vs. when to escalate
- Proficient in writing queries and understanding relational data with MySQL
- Familiar with API structure and debugging in reading responses
- Familiar with JS/Python to help with automation scripts
- Knowledge of Jira or a ticketing management system is nice to have
Benefits
- No external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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