About the role

Application Support Engineer providing second line technical support for Trade Processing applications in New York City. Collaborating with global teams to ensure efficient problem resolution and application health monitoring.

Responsibilities

Provide second line client-facing technical support for issues escalated by first line support teams.
Apply strong technical skills and good business knowledge together with investigative techniques and problem-solving skills to identify and resolve issues efficiently and in a timely manner.
Work collaboratively with development team required for third line escalation.
Monitor system operations to detect potential problem and raise the appropriate service outage ticket to initiate the incident management process.
Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements.
Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.

3+ years of related experience.
University Graduate of Computer Science or Engineering degree, Master’s Degree is a plus.
Good understanding of Application Support processes.
Must be knowledgeable in the SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation using JIRA.
Must have fundamental knowledge in SQL and RDBMS.
Must have understanding of operating systems most especially Windows and Linux. Scripting experience (preferably including python) an advantage.
Must have fundamental knowledge of networking basics and topology. CCNA certification an advantage.
Ideally familiar with monitoring tools such as Splunk, Centreon, Solarwinds and Monolith.
Ideally would have experience of working in the Finance Industry.
Excellent understanding of software systems and technology.
Good understanding of Application Support processes and ITIL.
Good understanding of software support team functions and a solid understanding of the end to end application development process.
Knowledge of, or experience of working in the financial services industry would be highly beneficial.
Awareness of Derivatives products and Trade Processing (desirable).

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.