Application Security Engineer in Cloudflare's Professional Services team. Delivering solutions and guidance to enterprise customers on Cloudflare's security products.
Responsibilities
Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices
Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams
Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points
Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations
Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc
Requirements
5+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer
Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
Understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs
Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
Demonstrated experience with security aspects of an internet property, such as DNS, WAFs, Bot Management, Rate Limiting, (M)TLS and certificates
Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/3, TLSv1.3
Working experience with infrastructure as code tools like Terraform. Strong experience with APIs
Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty
The work will be performed in English. Fluency in a second regional European language will be an advantage.
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