Enterprise Applications Engineer owning Zendesk platform administration and integration. Collaborating with IT and Customer Support to drive efficient customer service operations.
About the role
- Lead Systems Operations Engineer supporting Payments Modernization at Wells Fargo; focus on resilience and observability in payment platforms.
Responsibilities
- Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
- Make decisions on technical changes and enhancements
- Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Requirements
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of application support experience
- 3+ years of Platform experience in Kubernetes / container orchestration
- 2+ years of CI/CD & Automation experience in Progressive delivery, automated rollback, reliability-as-code concepts
- 2+ years of Application Frameworks experience in Spring Boot, Spring WebFlux, etc.
- 2+ years of Data Stores & Caching experience with MongoDB, Redis
- 2+ years of Resilience experience with Resilience4J, retry/replay patterns
- 2+ years Observability: Distributed tracing, metrics, logging, SLO tooling
- 2+ years Testing & Resilience Validation: BlazeMeter, Chaos Monkey
- Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment
- Demonstrated ability to productionize new platforms, not just support them
- Solid understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and their operational risk profile
- Experience working with event-driven, distributed architectures
- Comfortable operating in early-stage, ambiguous transformation environments.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
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