Application Support Engineer providing Level 2 support and monitoring for application stability. Collaborating with Engineering and analyzing logs within a modern SaaS company framework.
About the role
- Deliver remote support to premium customers in HPS Technical support organization at Honeywell. Collaborate globally to identify and solve technical issues proactively.
Responsibilities
- deliver remote support to our premium customers within the HPS Technical support organization, via remote tools and following alert/process monitoring commitments in our A360 contracts.
- Work closely with peer colleagues globally to monitor the base installed and identify/solve proactively technical problems identified in our preventive services.
- Analyze reactive incidents at site and be able to identify root cause analysis to avoid similar incidents in the future & to the other global sites.
- Visit to customer locations may be required for Premium support services.
Requirements
- Engineering degree in electronics, Computer Science, Chemical, instrumentation or process technologies.
- 5-8+ years of experience in system engineering, operations, or services support functions within the Industrial automation industry.
- Fluent in Spanish Speaking is preferrable.
- 5+years experience with Honeywell process control systems.
- Customer facing experience
- Experience in the industry like Oil& gas, Refinery ,Chemical or Pharma is preferred
- Excellent interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- Experience with Salesforce.com and Microsoft Tools like SharePoint, Power Bi
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills
- Some experience with a variety of the business’s product programming languages
- Maintain proactive and timely communications, providing frequent and informative customer updates.
- 5 – 8 years of experience with:
- Experion PKS Controller family and related architecture.
- Experion PKS Client/Server products.
- TPS/TPN Systems
- SCADA Integration.
- C200/C300
- Experion Migrations
- FTE
- Working experience with TCP/IP networks (network/device configuration)
- OPC
- ELCN/EUCN/EHPM
- Cisco Switches
- Experience in Dell Hardware configuration and troubleshooting
- Virtualization
- Domain Controller/Active Directory
- People who consistently take the initiative to get things done.
- People who are Self-motivate.
Benefits
- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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