Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Application Configuration Analyst managing vendor applications primarily focused on Construction & Design applications for electric utility. Collaborating with stakeholders and supporting integration across the application portfolio.
Responsibilities
- Manage and operate vendor applications primarily focused on Construction & Design applications such as Oracle OPPM, Unifier, P6, Hexagon EcoSys, and SAGE Estimating.
- Design, configure, and support integrations across the application portfolio.
- Learning and understanding the business processes associated with supported applications.
- Developing technical designs that meet business needs and support the company’s IT direction.
- Properly leveraging the correct technology for the defined requirements.
- Creating and executing comprehensive unit test plans, developing test cases, assisting with integration, and completing system test plans.
- Developing clear documentation for completed products.
- Investigating and resolving problems with supported applications in a production support environment.
- Solving complex problems and troubleshooting functionality for issue identification.
- Learning electric utility transmission related business processes.
- Becoming proficient software developer on the supported software applications and related tools.
- Consistently delivering high quality results.
- Managing source code repositories, builds, and deploys.
- Active participating in a collaborative work environment.
- Availability to work flexible hours to support our application portfolio.
- Frequent interaction with business owners/stakeholders to gather requirements for new development projects, assist in defect resolution, etc.
Requirements
- Bachelor of Science degree in Computer Science, Information Systems Management, Electrical Engineering, or related technical degree. In lieu of degree, equivalent in hands-on experience will also be considered.
- Related experience includes, but not limited to, software development and integration experience with C#, C++, .Net, Python, REST API, or SQL
- Experience with Oracle databases with proven ability to develop SQL Queries, Stored Procedures, Packages, and Views.
- Experience supporting vendor developed enterprise system, preferably Oracle.
- Analytical skills to resolve problems and think creatively.
- Willingness to undertake assignments involving unfamiliar subjects, with the aptitude to learn quickly.
- Ability to learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology.
- Good interpersonal skills and demonstrated ability to work effectively as part of a team.
- Highly motivated to work independently and productively but also able to work in a virtual environment (working with remote co-workers using virtual technologies).
- Ability to meet established priorities and schedules, and willingness to undertake assignments involving multiple tasks.
- Demonstrated ability to provide software solutions and supporting entire software development life cycle.
- Proven ability to troubleshoot and solve problems in a production support environment. Analytical skills to effectively resolve technical problems, identify and implement process improvements, and think creatively.
- Demonstrated ability to effectively prioritize and plan work, work on multiple concurrent tasks, and meet deadlines.
- Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations).
- Experience with Oracle products such as OPPM, Unifier, P6 and PIF (Project Integration Framework).
- Integration experience utilizing APIs, REST web services, and other integration methods.
- Familiarity with other databases such as SQL Server.
- Familiarity with Oracle WebLogic.
- Familiarity with Azure Dev Ops and working in an agile environment.
Benefits
- competitive pay plus incentive compensation
- company-sponsored pension plan
- 401(k) savings plan with matching employer contribution
- choice of medical, prescription drug, dental, vision, and life insurance programs
- skills development training with tuition reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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