Realizar cobertura de férias do time de residentes nos diversos clientes da Softplan;
Realizar suporte técnico de 1º nível (N1) para o sistema SAJ Procuradorias, identificando, simulando e resolvendo problemas ou escalonando quando necessário, além de orientar usuários, esclarecer dúvidas e registrar chamados de forma completa;
Auxiliar na verificação e diagnóstico de problemas simples de rede e hardware;
Analisar erros, consultar logs e executar consultas simples em banco de dados para diagnóstico;
Garantir acompanhamento e atualização de status dos chamados junto às equipes internas e usuários.
Requirements
Disponibilidade para viagens (média de 30 dias), incluindo finais de semana;
Formação técnica ou superior (em andamento ou concluída) em áreas de TI.
Experiência anterior em suporte técnico ou atendimento a usuários (presencial e/ou remoto).
Conhecimento básico ou intermediário em Service Desk, infraestrutura de rede (testes de conexão, diagnóstico de oscilação de link, firewall, vírus etc.) e consultas simples em banco de dados (SQL, Oracle etc.).
Vivência com sistemas da Softplan ou softwares de gestão pública/jurídica de procuradorias.
Conhecimento em ITIL ou boas práticas de gestão de serviços de TI.
Experiência como residente de TI em cliente, com deslocamentos frequentes para atendimento.
Conhecimento ou interesse em tecnologias de Inteligência Artificial: ferramentas, aplicações e conceitos.
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