Functional Architect designing and implementing Recruiting, Talent, and Learning solutions for Workday. Collaborating with teams to enhance employee experience using Workday’s technology.
About the role
- Principal Architect leading design and delivery of cloud-based contact centre solutions for Amazon Connect. Ensuring compliance and scalability in dynamic environments.
Responsibilities
- Lead the design and delivery of enterprise-grade, cloud-based contact centre solutions.
- Define target architecture for Amazon Connect across voice, chat, and tasks.
- Apply AWS Well-Architected Framework principles and enterprise architecture standards.
- Lead end-to-end migration from legacy platforms to Amazon Connect.
- Design and implement IVR/contact flows, Lex conversational bots, and analytics.
- Architect integrations with CRM/ITSM platforms.
- Build API-driven architectures and real-time analytics pipelines.
- Implement IAM, KMS encryption, and secure connectivity.
- Ensure compliance with GDPR, PCI-DSS, and sector-specific standards.
- Establish CI/CD pipelines and implement automated testing.
- Define KPIs/SLAs and build real-time dashboards.
- Conduct workshops and maintain governance with PMO and regulatory bodies.
Requirements
- 15+ years in architecture/engineering
- 10+ years in contact centre technologies
- 5+ years with Amazon Connect
- Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations.
- Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB.
- Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit).
- Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python).
Job title
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Tech skills
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