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Automation and AI/ML Expert responsible for automation solutions and AI model optimization at Nokia. Collaborating with cross - functional teams for operational efficiency and software sales.
About the role
- Own the roadmap for AI and automation on the account, aligned with wider delivery goals set by the Head of Delivery.
- Meet with client stakeholders on a fortnightly/regular basis to review recent discovery, discuss upcoming priorities, and gather input to shape the roadmap.
- Be the central point of accountability for automation planning, execution, and governance.
- Work with internal SMEs and client stakeholders to align automation initiatives with strategic and commercial outcomes.
- Prototype, build, and maintain automation workflows and scripts across email campaign workflows; content production and publishing (especially AEM); QA and testing processes; and internal dashboards and reporting.
- Connect APIs and data sources directly (e.g. via Python, JavaScript, or n8n), with developer support available for more complex builds.
- Maintain version control, documentation, and monitoring of live automations; identify and unblock inefficiencies in delivery and operations.
- Monitor impact of deployments and continuously iterate solutions to reduce manual workloads and increase speed, scale, and quality of delivery.
- Collaborate with delivery, production, creative, QA, and development teams to embed automation sustainably and drive adoption and upskilling across the squad.
- Support resourcing decisions by highlighting automation efficiencies and workload shifts.
- Maximise use of AEM and Adobe suite features, leverage AI platform capabilities, and write/adapt lightweight scripts and connectors across Adobe, content systems, and third-party APIs.
- Track performance and utilisation of automation tools and processes, reporting regularly to the Head of Delivery.
- Ensure automation solutions comply with client security, privacy, and ethical requirements; establish clear usage guidelines and reporting lines for third-party or open-source tools.
- Collaborate with AI/Automation R&D to pilot new tools and deploy proven AI models; communicate automation opportunities and outcomes to client stakeholders in plain language.
Requirements
- Proven experience delivering AI and automation within enterprise content or digital environments.
- Strong working knowledge of Adobe Experience Manager (AEM) or similar enterprise CMS workflows.
- Hands-on experience building automations with workflow platforms (e.g. n8n, Make, Zapier, UiPath) and scripting languages such as Python or JavaScript.
- Confident connecting APIs, handling authentication, and debugging automation workflows.
- Experience using Git or similar version control to manage automation scripts and integrations.
- Solid understanding of QA processes, campaign automation, and reporting tooling.
- Confident working in a cross-functional team, including technical, delivery, and creative stakeholders.
- Able to take ownership of automation solutions end-to-end — from roadmap definition through to hands-on build and deployment — while working closely with the Head of Delivery and squad leads.
- Experience engaging senior client stakeholders and translating technical initiatives into commercial value.
- Pragmatic, delivery-first thinker with a bias for action.
- Comfortable switching between big-picture strategy and detailed technical problem solving (e.g. debugging a failing script).
- Strong ethical stance on AI use, especially around privacy and transparency.
Benefits
- Direct influence over how AI and automation reshape delivery across high-profile UK hospitality brands.
- The chance to grow into a pivotal role within verse, shaping how we evolve toward fully AI-enabled and automated delivery models.
- Opportunity to prototype, deploy, and scale solutions that materially change how we work - reducing manual effort and unlocking new commercial value.
- Embedded collaboration with our delivery teams, with access to as a product platform for client solutions.
- A visible, impactful position at the forefront of operational AI adoption in the agency sector.
- Hybrid working (Leeds, West Yorkshire) / Remote [Hybrid York]
Job title
Job type
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Degree requirement
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Tech skills
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