support-engineer

Hewlett Packard Enterprise is a global technology leader providing innovative IT solutions to empower businesses. HPE offers a comprehensive portfolio of products and services, including the HPE GreenLake edge-to-cloud platform, which delivers a hybrid cloud experience enabling businesses to manage workloads across private and public clouds seamlessly. Additionally, the company specializes in supercomputing, networking, and storage solutions, along with AI and data analytics capabilities to drive productivity and operational efficiency. HPE is committed to helping organizations enhance their digital transformations while securing data and optimizing IT infrastructure.

Official LinkedIn of Hewlett Packard Enterprise, the global edge-to-cloud company. Sharing our passion and purpose through technology and innovation. 

Hewlett Packard Enterprise

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
• Review and may resolve complex business issues.
• Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Partners frequently with the Sales Pursuit team.

Global Technical Support Engineer

Global Technical Support Engineer resolving technical issues from businesses and end users for HPE. Assisting with product inquiries and leading resolution activities in a hybrid work environment.

Draslovka is a family-owned Czech company with over 100 years of history, specializing in sustainability-led technologies and chemical solutions. It focuses on three core areas: agricultural solutions, mining process solutions, and specialty chemicals, aiming to transform critical industries while prioritizing sustainable practices. The company is known for its innovative fumigation and agricultural products as well as its expertise in CN-group chemistry and glycine leaching technology (GLT). Draslovka's global operations are driven by an international team committed to safety and leading customer service, establishing the company as a leader in reimagining chemical applications for sustainable growth.

Draslovka has been reimagining what’s possible with the CN family of chemicals for more than 100 years. We are a Czech family company, driven by an international team working across the world with a conscious ambition to be the best at what they do.

Draslovka holds a strong market position in the CN - based specialty chemical industry through the roll-out of newly developed environmentally sustainable products including next-generation fumigants and biocides, supply chain optimization, and advanced application practices implemented based on consumer‘s needs.

Reliability, responsibility, and sustainability represent our core values which are consistently applied in all processes. Our goal is to build a comprehensive portfolio of chemical companies, with an interface that ensures synergy of production and services.

In its early days, the focus of the company lay in the production of hydrogen cyanide, but an extensive line of industrial products and services has since emerged. Today, Draslovka has three main business divisions: Specialty chemicals, Mining solutions and Agricultural solutions.

Draslovka

• Manage customer interactions providing exceptional support
• Assist with in-house engineering tasks
• Conduct product demonstrations and trials
• Perform maintenance and troubleshooting at client sites
• Deliver presentations and generate reports

Support Engineer

Support Engineer managing customer interactions and engineering tasks related to product and software enhancements. Conducting demonstrations and troubleshooting while ensuring client satisfaction from Turkey.

Insider One is an AI-native customer engagement and personalization platform delivered as SaaS. It provides a unified customer data platform (CDP), personalization, journey orchestration, reporting/analytics, and behavioral insights, and connects to 100+ integrations to support multichannel marketing across web, email, mobile apps, site search, SMS/RCS, WhatsApp, push, and conversational CX. The platform targets marketing and customer engagement teams at enterprise and e-commerce brands to improve engagement, conversions, and lifetime value.

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. 

With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. 

Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement.

Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader.

Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: 
- Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025
- Leader in the Gartner Magic Quadrant for Personalization Engines, 2025
- #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines
- Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024
- The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025
- The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score.

Insider One

• play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services,
• become an excellent communicator while mastering problem-solving skills,
• work in coordination with the Customer Success Managers and be primarily responsible for supporting a seamless experience for our partners,
• troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider One platform,
• contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings,
• meet important SLAs like response time and the lead time for issue resolutions, which is an important aspect.

Technical Support Specialist, TR Based US Support

Technical Support Specialist providing technical relationship management and support for US clients in a leading marketing platform. Collaborating with Customer Success Managers to ensure partner satisfaction.

Hewlett Packard Enterprise (HPE) is a global enterprise focused on the development and provision of IT solutions across a variety of industries. Known for its HPE GreenLake platform, HPE offers hybrid cloud solutions that integrate the public cloud experience with private IT environments, enabling businesses to deploy and manage resources while maintaining control over data. The company also excels in areas such as AI, supercomputing with the world's fastest supercomputers, and networking solutions. HPE partners with other technology leaders to innovate and provide managed services, thus helping clients in data management, edge computing, and AI adoption.

Official LinkedIn of Hewlett Packard Enterprise, the global edge-to-cloud company. Sharing our passion and purpose through technology and innovation.

• Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers
• Answer questions about product features, specifications, and repairs
• Provide solutions to customer problems via phone and online support
• Document case summaries and resolutions clearly in the Knowledge Management System (KMS)
• Assist customers proactively to prevent future issues
• Represent the company at customer sites, industry events, and meetings
• Collaborate with team members to meet service level agreements (SLAs)
• Support the Sales team as needed

Technical Support Engineer

Technical Support Engineer Graduate role focused on troubleshooting technical issues for enterprise customers at Hewlett Packard Enterprise. Part of the Graduate Program in Global Support Remote offering valuable learning experiences.

Hybrid Support Engineers roles in Turkey

Browse 4 hybrid support engineers roles hiring in Turkey plus related opportunities such as it support.

4 jobs found

Global Technical Support Engineer

Hewlett Packard Enterprise

Support Engineer

Draslovka

Technical Support Specialist, TR Based US Support

Insider One

Technical Support Engineer

Hewlett Packard Enterprise