user-researcher

Tyme is a technology-focused digital banking group specializing in creating and operating digital banks in emerging markets. Headquartered in Singapore with a technology and product development hub in Vietnam, Tyme collaborates with local banking and fintech partners to launch and commercialize digital banks, particularly focusing on underserved and underbanked populations. The company emphasizes a high-tech, high-touch approach, balancing digital processes with physical interactions. Tyme operates in countries including South Africa and the Philippines, with its notable initiatives like TymeBank and GOTyme Bank demonstrating rapid growth in digital banking. Tyme is committed to innovation, transparency, and scalability, aiming to drive banking efficiency using cloud-native technologies, and it encourages a culture of ownership and agile development among its team members.

Tyme is building a multi-country digital bank focused on emerging markets in Asia and Africa. We are driven by the conviction that broadening economic participation will unlock human potential. TymeGlobal partners with in-country local partners to launch next-generation digital banks.

Over the years, Tyme has created a disruptive digital banking business model led by retailer integration that solves the challenge of financial services access. We bring our Tyme digital banking platform to emerging market partners, helping them accelerate the deployment of TymeBanks faster, cheaper and with less risk.

The Tyme digital banking platform consists of: 
i) Tyme's own end-to-end tech stack for digital banking, purpose-built on the cloud for modularity and cost efficiency
ii) the Tyme brand and product proposition designed for emerging markets
iii) Tyme operating model with tech, data analytics and operational expertise in-country alongside partners in-country

Tyme is based in Hong Kong, Vietnam and South Africa with ~175 employees. Our technology development hub is located in Ho Chi Minh City, Vietnam, and our data science and analytics capabilities are in Johannesburg.

In February 2019, Tyme, in partnership with African Rainbow Capital in South Africa, launched the first TymeBank in South Africa. In its first 12 months, TymeBank has become the fastest-growing greenfield digital bank in the world, acquiring 800,000 customers as of October 2019.

Tyme

• Assist in planning and conducting user research activities such as but not limited to user interviews, usability tests, and surveys. Responsibilities will include participant recruitment, scheduling, preparation of research materials, and moderation.
• Help create and maintain research documentation, such as participant consent forms, session guides, note-taking templates, and reports.
• Assist in the uploading of reports, uploading of user sessions, tagging studies, organizing projects, and monitoring usage of the TymeX research library.
• Assist in TymeX’s internal research academies by scheduling class dates, preparing class materials and merchandise, and monitoring class progress.
• Observe and learn from experienced researchers, shadowing them during research activities, and participating in team discussions.

UX Research Intern

UX Research Intern assisting in user research activities and documentation at TymeX in the Philippines with opportunities for international travel.

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UX Research Intern

Tyme