operations

PayJoy is a company that provides credit opportunities through a unique 'buy now, pay later' model, particularly focusing on smartphones. It allows customers to acquire smartphones without needing a credit card or bank account by paying in installments over 3-12 months. PayJoy's model is aimed at facilitating access to mobile technology and financial services for consumers in various countries who may not have access to traditional banking facilities. The company operates in multiple regions including Mexico, Panama, Peru, Ecuador, Brazil, Colombia, South Africa, and the Philippines. It also offers cash loans approved in minutes using a smartphone, making it a quick and efficient way for people to manage their financial needs.

PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.

PayJoy

• Handle partners’ queries, support requests, and operational coordination. Act as a subject matter expert regarding specific issues and concerns raised by the partners.
• Provide accurate, valid, and complete information by using the right methods/tools
• Manage merchant/partner onboarding, including merchants' documentation in order and filed to facilitate the search when needed (official letters, complaints, etc.), data entry, and record-keeping.
• Provide technical guidance to the customer on using a product or service effectively and efficiently.
• Document and escalate issues they encounter with the merchant console and escalate complex issues to higher-level support personnel.
• Oversee store-related tasks, including creation, closure, and clerk management.
• Own the partner communication channel and NPS, by chats, Whatsapp and social networks.
• Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers.

Merchant Operations Representative

Merchant Operations Representative at PayJoy managing operations and communication with merchants for onboarding and support. Enhancing the partner experience through efficient processes and administration.

• Handle partners’ queries, support requests, and operational coordination. Ensure timely and efficient resolution of issues while maintaining a positive partner experience. Own the partner communication channel and NPS.
• Manage merchant/partner onboarding, including documentation, data entry, and record-keeping. Streamline the onboarding process to ensure accuracy and compliance.
• Oversee store-related tasks, including creation, closure, and clerk management. Ensure smooth store operations and effective clerk management.
• Focus on optimizing processes and ensuring smooth collaboration between teams. Identify bottlenecks, streamline workflows, and facilitate communication between different functions.
• Provide technical guidance to the customer on using a product or service effectively and efficiently.
• Document and escalate issues they encounter with the merchant console and escalate complex issues to higher-level support personnel.
• Standardize, localize, and run the partners' onboarding and support processes 
• Act as a subject matter expert regarding specific issues and concerns raised by the partners.
• Provide accurate, valid, and complete information by using the right methods/tools
• Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers.


Merchant Operations Supervisor

Mentoring and guiding a team focused on improving processes in Merchant Operations at PayJoy. Handling partner queries, onboarding, and streamlining workflows for a better customer experience.

Ajaib is an investment platform based in Indonesia that provides an online service for investing in mutual funds, stocks, and other assets. It targets a wide range of users, particularly beginners, by offering easy access to investments regardless of income level. Users can complete their registration online without needing to meet with agents, ensuring a seamless and efficient process. Ajaib emphasizes risk understanding for its investors while offering a variety of tools for smarter investment decisions, including asset screening and automated trading features. The platform aims to empower its users to achieve financial freedom through strategic investment opportunities.

Ajaib is an online brokerage that allows Indonesians to buy and sell stocks, ETFs and mutual funds. We are Indonesia's leading financial technology platform driven by a mission to educate the importance of investing for the future.

Guided by the three principles; Everyone is an owner, a growth mindset, and a will to win, we aim to increase the number of financial inclusion within Indonesians through investment. Ajaib is committed to opening the door to access safe, trusted and affordable investment instruments. We transformed the way young generations invested when we first established in 2018.

Today, Ajaib is the third-largest brokerage by the number of transactions in Indonesia, with over 1 million investors based on our platform and titled as the fastest-growing unicorn in South East Asia.

Let's make magic happen together with us!

Ajaib

• Assist in monitoring operational KPIs to identify trends and areas where efficiency can be improved.
• Diagnose root causes of gaps, focusing on both process design and tools
• Help design and propose comprehensive solutions, incorporating new tools, features, standard operating procedures (SOP), automation, and manpower training as necessary.
• Collaborate with stakeholders from various departments, including Data, Product, Engineering, and Compliance, drive and deliver effective solutions.
• Implement solutions and closely monitor metrics to ensure sustained improvements.
• Build and maintain monitoring dashboards and a regular cadence to proactively maintain and optimize operational metrics.
• Proactively collecting improvement ideas from other operational departments

Process Improvement Analyst

Process Improvement Analyst supporting Ajaib's operational excellence through collaborative solution design and monitoring metrics. Focused on identifying gaps and improving workflows in a fintech environment.

Fitch Group, Inc. is a global leader in credit ratings, research, and analytics, boasting over 100 years of experience with a strong presence in 31 countries. With more than 5,000 employees, including nearly 1,700 analysts, Fitch provides insightful data on financial institutions, corporate entities, and debt securities around the world. The firm's commitment to diversity, corporate social responsibility, and environmental sustainability shapes its pursuit to deliver exceptional value and foster a positive impact in communities globally.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by Hearst, Fitch Group is comprised of: Fitch Ratings, a global leader in credit ratings and research and Fitch Solutions, a leading provider of data, research and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch Group, Inc.

• Collaborate Effectively: Work seamlessly with Analytical teams, Operations teams, and IT squads to ensure adherence to correct workflow processes, maintain accurate data, and perform timely tasks that support ratings analysts using Fitch’s proprietary applications.
• Partner with Stakeholders: Team up with colleagues and other internal stakeholders to successfully complete ad hoc requests and special projects.
• Identify Improvement Opportunities: Seek out and implement enhancements to current processes, procedures, and applications to provide the highest quality support to the global analytical community.
• Promote Compliance Awareness: Foster a comprehensive understanding of existing and emerging compliance and regulatory issues, along with related policies and procedures.

Operations Associate, Middle Office

Operations Associate supporting Fitch Ratings' analytical teams in Jakarta. Collaborating with internal teams to ensure compliance and improve operational processes.

Intrepid is an AI technology company that builds sovereign intelligence—AI you own and control.

Our flagship product is Superstar, the AI Studio for founders and GTM teams. It learns your business and runs the weekly workflows that move a company forward—launches, content sets, landing pages, investor materials, release packs—end to end.

What we help leadership teams do:
- Move from AI pilots to production
- Identify high‑leverage workflows and stand up end‑to‑end sequences (Plan • Create • Launch • Analyze • Own)
- Add quality gates and approvals so outputs are on‑brand and ready to ship
- Turn feedback and results into training signals for an owned model
- Measure deltas: manual ops ↓, iteration speed ↑, performance lift ↑
- Specialization where it matters: creator commerce—attribution you trust; payouts on time

Who we serve:
- Founders and growth teams at tech‑forward startups (Seed → Series C)
- AI‑native or AI‑ready operators who want owned advantage, not rented prompts

The result: faster cycles, clearer results, and an intelligence layer that becomes your competitive edge.

Intrepid

• Monitor order process flow from receiving order from Seller center to Customer(s) doorstep
• Generate daily and monthly operational related data reports
• Analyze quantitative data, and work with related teams to identify and solve problems
• Responsible for all day-to-day operational aspects of retail inventory management
• Develop and implement data visualization/dashboard, data analytics and strategies
• Support teams in defining business processes and operational roadmaps
• Coordinate with warehouse to ensure successful execution of fulfillment orders
• Respond to troubleshoot and resolve daily receiving and fulfillment issues

Operations Executive

Operations Executive responsible for monitoring order process flow and generating operational reports for Ecommerce management. Collaborate with teams to ensure smooth operational execution.

Hybrid Operations roles in Indonesia

Browse 5 hybrid operations roles hiring in Indonesia plus related opportunities such as operations manager.

5 jobs found

Merchant Operations Representative

PayJoy

Merchant Operations Supervisor

PayJoy

Process Improvement Analyst

Ajaib

Operations Associate, Middle Office

Fitch Group, Inc.

Operations Executive

Intrepid