Senior Project Manager at ICBC overseeing critical projects and managing project delivery responsibilities across various functions. Expert in project management with a strong technology background.
About the role
- Senior Project Manager advancing AI strategies for Contact Center with Zurich in Frankfurt. Focus on developing and optimizing AI-Agents and enhancing customer experiences.
Responsibilities
- In your innovative role based in Frankfurt, you are responsible for our new AI Contact Center and will actively drive the AI-First strategy of our direct insurer DA Direkt.
- You analyze, develop and implement new use cases and AI agents as a project manager within a cross-functional project team, with the goal of steadily increasing the automation rate of all incoming customer calls and chats.
- With your expertise and using a modern AI Agent Management platform for contact centers, you continuously optimize the AI agents together with the team on a KPI basis.
- At the same time, you support a strong end-to-end customer journey with interfaces to our human agents, the contact center and the back-office customer service team.
- You develop new data- and hypothesis-driven AI approaches, including based on call transcripts, to set new standards in customer experience and to generate impulses for scaling sales and further automation in service.
Requirements
- Entrepreneurial thinking, initiative, strong communication and presentation skills, and a hands-on mentality in a dynamic environment.
- Completed degree in Economics, Data Science, Psychology, Computer Science or a comparable field.
- Knowledge of Agentic-AI, preferably in the context of customer service (contact center) and/or digital sales.
- Strong analytical and conceptual skills, confident in data-driven decision making; experience with tools such as SQL, Python, Power BI is desirable.
- Initial experience leading AI projects, ideally from consulting, startups or digital companies.
- High motivation for new technologies and innovative approaches to achieve an outstanding customer experience.
Benefits
- Flexible working arrangements to enable an optimal balance between on-site work and working from home.
- Numerous training and learning opportunities to stay fit for the working day and to enable individual development.
- We support you in your career planning from potential analysis through to individual development measures.
- A modern, open and transparent working environment that fosters creativity and cross-team collaboration.
- Whether group fitness on-site or virtual mindfulness training from home: our diverse health offerings support a healthy work-life balance.
- Bike leasing, discounted Deutschlandticket and other great benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Assistant Project Manager supporting project management deliverables for Trafford's environmental services. Working with Amey to enhance sustainable infrastructure solutions in Manchester.
Project Manager leading developer services at Severn Trent Water, managing project lifecycle and stakeholder engagement. Ensuring compliance and safety in water and wastewater management deliveries in Derby.
Functional Consultant in Cloud SCM with expertise in Oracle Procurement suite modules. Responsible for end - to - end solutions, testing, user training, and documentation.
Planung und Projektmanagement in der Elektrotechnik zur Energieversorgung in Bayern. Entwicklung technischer Konzepte und Verantwortung für Energieprojekte von der Idee bis zur Umsetzung.
Project Manager overseeing operations and maintenance of energy generation plants for industrial clients in Belgium. Guiding clients and ensuring compliance with industry standards while optimizing plant performance.
Chef(fe) de Projet Data chez Keyrus, responsable de la gestion de projets BI et du management des équipes. Implication dans un environnement multiculturel et innovant.
Project Manager at Envirogen leading water treatment projects from inception to completion. Ensuring quality, managing resources, and collaborating with engineering teams.
Project Manager I supporting technology initiatives for BSA and AML at PNC. Responsible for managing multiple projects and partnering with various stakeholders.
Project Manager, Construction overseeing the delivery of solar and battery storage projects. Leading project lifecycle from pre - construction to closeout at Treaty Oak Clean Energy in Austin, Texas.