Client Experience Measurement Director responsible for CX measurement strategy and execution at RSM. Integrating client feedback and operational data to improve client relationships and trust.
About the role
- Procure-to-Pay Solution Director at Zip connecting sales cycles and product capabilities. Leading P2P strategies to drive enterprise customer success and product value alignment.
Responsibilities
- Serve as the P2P expert in sales cycles, partnering with AEs and SCs to lead deep-dive product walkthroughs, and solution design after the initial pain points have been identified
- Collaborate with product and solutions teams to align roadmap capabilities with customer needs and develop compelling narratives for large enterprise clients
- Identify and influence high-impact P2P deals and act as a trusted advisor to prospects during evaluation
- Support sales enablement by training AEs, SCs, and CSMs on P2P use cases, workflows, and best practices
- Partner with marketing to develop content, case studies, and ROI tools that showcase the value of our P2P platform. Refine the P2P RFP process.
- Help refine our ideal customer profile (ICP) and sales playbook as we expand into new verticals and segments
- Join internal deal strategy, forecast, and pipeline reviews to prioritize resources and improve win rates for strategic P2P opportunities
- Help mitigate critical P2P customer escalations
- Help AMs with critical P2P/Payment/VC upsell
Requirements
- 5+ years of experience in P2P, procurement, or AP automation — ideally within a B2B SaaS environment
- Prior experience in a solutions consulting, pre-sales, product specialist, or sales overlay role
- Deep understanding of procurement and finance workflows (intake, purchase orders, approvals, invoicing, etc.)
- Strong communication and presentation skills, with the ability to simplify complex topics for both technical and business audiences
- Comfortable working in fast-paced, ambiguous environments with cross-functional stakeholders
- Strategic mindset with strong organizational and problem-solving skills
- Familiarity with tools like Salesforce, Asana, and enterprise software such as Coupa, Ariba, SAP, Oracle, or Workday is a plus**
Benefits
- 📈 Start-up equity
- 🦷 Health, vision & dental coverage
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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