Sales Manager for IT Security Solutions & Managed Services in B2B sector. Responsible for customer acquisition and relationship management.
About the role
- Customer Support Engineer providing technical support for mobile device security solutions. Responsible for ensuring customer satisfaction through collaboration with product and engineering teams.
Responsibilities
- Become the technical expert responsible for supporting the Customers using our solution.
- Ensure high level of customer satisfaction and take ownership of customer issues reported.
- Collaborate with the Product, DevOps, and Engineering teams to resolve issues.
- Learn about the product, validate customer specific fixes, and develop technical documentation.
Requirements
- Bachelor’s in computer science or information technology or an equivalent engineering degree.
- 5+ years (Mid-Level) or 1-3 years (Junior) of experience working with Enterprise software solutions, startup experience desirable.
- Good understanding and proven experience in supporting cloud-based web applications.
- Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
- Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
- Customer oriented and face to face post-sales services experience with excellent communications skills.
- Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.
Benefits
- Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction
- Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs
- Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
- Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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