Senior Cloud Security Engineer securing public cloud platforms and services in the financial industry. Collaborating with teams to enhance security posture and ensure compliance in cloud environments.
About the role
- Customer Support Engineer providing technical support for mobile device security solutions. Responsible for ensuring customer satisfaction through collaboration with product and engineering teams.
Responsibilities
- Become the technical expert responsible for supporting the Customers using our solution.
- Ensure high level of customer satisfaction and take ownership of customer issues reported.
- Collaborate with the Product, DevOps, and Engineering teams to resolve issues.
- Learn about the product, validate customer specific fixes, and develop technical documentation.
Requirements
- Bachelor’s in computer science or information technology or an equivalent engineering degree.
- 5+ years (Mid-Level) or 1-3 years (Junior) of experience working with Enterprise software solutions, startup experience desirable.
- Good understanding and proven experience in supporting cloud-based web applications.
- Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
- Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
- Customer oriented and face to face post-sales services experience with excellent communications skills.
- Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.
Benefits
- Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction
- Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs
- Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
- Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues
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