Hybrid Solutions Consultant – Pre Sales

at Zendesk

• Job title: Solutions Consultant – Pre Sales
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $148,000 - $222,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, JavaScript
• Location requirements: Hybrid, Austin, United States

About the role

• Solutions Consultant managing technical aspects of Zendesk's sales cycle, focusing on technical and solution needs. Engaging with C-level executives and delivering technical information to prospects.

Responsibilities

• The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.
• SC’s must be both sales focused and technically savvy.
• They must be successful in selling to executives, and convincing C-level and director level executives of the technical merits of the software solution.
• The SC will work, in conjunction with Sales, Marketing, Product Managers, and other members of the x-functional team to be the technical bridge between our Sales team and their prospects.
• The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual.

Requirements

• 3+ years Presales experience
• Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications
• Experience mapping RFI/RFP requirements to software solutions.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Experience scoping, managing and executing customer pilots and Proof of Concepts.
• Knowledge of SaaS Business applications.
• Knowledge of one or more of the following: Customer Service Software, ITSM, Data warehousing, Business intelligence, Workforce Management, QA, Integration & middleware, AI &/or Bots
• Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies such as LLM and ChatGPT
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
• Outstanding solution scoping abilities, using our existing solution and influencing new product development.
• Bachelor’s degree or equivalent experience is a must; graduate degree is a plus.
• Must be willing to travel (1-2x per month)

Benefits

• This position may also be eligible for bonus, benefits, or related incentives.
• Flexible working hours
• Professional development opportunities