Retail Associate at Specsavers creating memorable customer experiences with eyecare and eyewear. Engaging customers and delivering personalized assistance in a retail setting.
About the role
- Zendesk Consultant working with clients to enhance Zendesk implementations and transformations. Collaboration and innovative solutions for customer engagement in Mexico-based projects.
Responsibilities
- Collaborate with clients to understand their customer experience objectives and Zendesk platform needs
- Lead discovery sessions to identify pain points and opportunities for Zendesk optimization
- Provide guidance and actionable insights to clients on best practices for utilizing Zendesk products
- Design, configure, and implement solutions tailored to client requirements based on Zendesk out-of-the-box configurations
- Identify opportunities for integration of Zendesk with existing client systems and workflows
- Oversee all phases of client engagements, from initial consultation through to solution delivery
- Ensure projects are delivered on time, within scope, and meet client expectations
- Conduct training sessions and workshops for clients to empower them with the knowledge and skills to manage their Zendesk platforms effectively
- Gather and analyze client feedback to drive ongoing product and service enhancements
- Be willing to travel to client sites as needed
Requirements
- Extensive hands-on experience configuring Zendesk products
- Strong SME knowledge of WEM and/or AI
- Strong understanding of customer support operations and CRM systems
- Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or Customer Success Manager
- Experience working in an agile, startup-like environment
- Excellent verbal and written communication skills
- Strong relationship-building skills
- Demonstrated ability to think critically and creatively in solving complex client challenges
- Strong analytical and troubleshooting skills
- Experience of travelling for client engagements as needed
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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