MEP Cost Manager responsible for managing cost on data centre projects across the UK. Collaboration with various teams to ensure project success within deadlines and budgets.
About the role
- Zendesk Consultant working with clients to enhance Zendesk implementations and transformations. Collaboration and innovative solutions for customer engagement in Mexico-based projects.
Responsibilities
- Collaborate with clients to understand their customer experience objectives and Zendesk platform needs
- Lead discovery sessions to identify pain points and opportunities for Zendesk optimization
- Provide guidance and actionable insights to clients on best practices for utilizing Zendesk products
- Design, configure, and implement solutions tailored to client requirements based on Zendesk out-of-the-box configurations
- Identify opportunities for integration of Zendesk with existing client systems and workflows
- Oversee all phases of client engagements, from initial consultation through to solution delivery
- Ensure projects are delivered on time, within scope, and meet client expectations
- Conduct training sessions and workshops for clients to empower them with the knowledge and skills to manage their Zendesk platforms effectively
- Gather and analyze client feedback to drive ongoing product and service enhancements
- Be willing to travel to client sites as needed
Requirements
- Extensive hands-on experience configuring Zendesk products
- Strong SME knowledge of WEM and/or AI
- Strong understanding of customer support operations and CRM systems
- Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or Customer Success Manager
- Experience working in an agile, startup-like environment
- Excellent verbal and written communication skills
- Strong relationship-building skills
- Demonstrated ability to think critically and creatively in solving complex client challenges
- Strong analytical and troubleshooting skills
- Experience of travelling for client engagements as needed
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior CSA Cost Consultant delivering cost projects for data centre construction across the UK with a focus on risk management and compliance.
Consultant.e at Colombus Consulting supporting clients from strategic reflection to operational implementation. Involved in project design, client development, and innovative workshop facilitation in various sectors.
Systemberater responsible for deploying ZEUS® time management systems and client training. Engaging clients with IT solutions and ensuring satisfaction across various industries.
Consultant supporting member companies with occupational pension plans. Responsibilities include advising, on - site support, and collaboration with internal departments.
Consultant(e) Fonctionnel(le) managing ERP solutions for clients in Lille and Rouen area. Supporting digital transformation through Microsoft Dynamics 365 Business Central implementation.
Consultant in Systems and Networks, engaging directly with clients on IT infrastructure projects. Assisting in pre - sales phases and integration of management solutions like Sage FRP 1000 and X3.
Consultant fonctionnel Sage X3 pour intégrer des solutions de gestion dans des PME et ETI. Contribuer aux transformations des systèmes d’information tout en assurant un service de qualité.
Consultant développeur SAGE X3 working for Absys Cyborg in Lille. Involved in enriching the Sage X3 management solution for clients' needs.
Consultant playing a key role in developing Absys Cyborg's Modern Workplace activity with Microsoft 365 solutions. Supporting clients' adoption through workshops, project implementation, and technological monitoring.