Consultant for IT infrastructure advising clients on cybersecurity improvement and conducting assessments. Engaging in various projects while collaborating with teams to enhance resilience and security.
About the role
- Zendesk Consultant optimizing client engagement and configurations for customer experience. Collaborating with clients and internal teams to deliver tailored Zendesk solutions.
Responsibilities
- Collaborate with clients to understand their customer experience objectives and Zendesk platform needs
- Lead discovery sessions to identify pain points and opportunities for Zendesk optimization
- Provide guidance and actionable insights to clients on best practices for utilizing Zendesk products
- Design, configure, and implement solutions tailored to client requirements
- Oversee all phases of client engagements, from initial consultation through to solution delivery
- Conduct training sessions and workshops for clients
Requirements
- Extensive hands-on experience configuring Zendesk products
- Strong SME knowledge of WEM and/or AI
- Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager
- Strong understanding of customer support operations and CRM systems
- Excellent verbal and written communication skills
- Strong relationship-building skills
- Demonstrated ability to think critically and creatively in solving complex client challenges
- Flexibility and adaptability for client engagements
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
- Wellness programs
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