Hybrid Director – Founder's Office, Product Management

at Zapp

• Job title: Director – Founder's Office, Product Management
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: iOS
• Location requirements: Hybrid, London, United Kingdom

About the role

• Director - Founder's Office at Zapp overseeing product management and mobile experience strategy. Collaborating with the Founder and Senior Leadership Team to enhance the consumer mobile app.

Responsibilities

• Serve as a strategic thought partner to the Founder on consumer product direction, surfacing insights, identifying opportunities, and shaping decisions that matter.
• Translate the Founder's vision into a coherent, executable product strategy for the consumer mobile (iOS) experience - from acquisition and onboarding through to retention and re-engagement.
• Represent the product function in senior leadership discussions, crafting compelling, data-backed narratives.
• Act as a connector between the Founder's Office and the wider engineering, and design organisation - ensuring strategic intent lands in execution.
• Own the entire consumer mobile experience - from first app open and onboarding through to checkout, real-time delivery tracking, and post-order engagement.
• Define and manage the consumer mobile product roadmap, making clear prioritisation calls and maintaining tight alignment with Engineering and Design.
• Drive development of key iOS capabilities including push notifications, Apple Pay, personalised recommendations, real-time location tracking, and loyalty mechanics.
• Establish and own KPIs across the consumer funnel - activation, engagement, retention, and revenue - holding yourself and the team accountable to measurable outcomes.
• Stay ahead of iOS platform updates, consumer behaviour trends, and best-in-class mobile UX to keep the Zapp app genuinely competitive.
• Lead and align stakeholders across Engineering, Design, Marketing, Commercial, and Operations to deliver a seamless and intuitive customer experience.
• Own a portfolio of high-impact initiatives end-to-end - from scoping and planning through to delivery, measurement, and iteration.
• Identify and resolve structural blockers and systemic inefficiencies that slow down product execution or degrade the customer experience.
• Champion a culture of rigorous experimentation and data-led decision-making across the consumer product team.

Requirements

• 7+ years of experience spanning product management, strategy, or a combination - with clear evidence of working at or near executive level in a high-growth environment.
• A proven track record of building and scaling consumer mobile apps, with demonstrably high user engagement and retention.
• Deep understanding of the consumer product lifecycle - acquisition, activation, retention, and re-engagement - and a clear instinct for where to focus.
• Strong quantitative skills and a systems-thinking mindset: comfortable breaking down ambiguous problems, mapping dependencies, and finding leverage points.
• Executive presence and communication skills to influence senior stakeholders and facilitate alignment across functions.
• Experience working directly with founders or C-suite leaders - you understand how to be a trusted partner, not just an executor.
• Ability to work closely with mobile engineers and designers, translating user needs and technical constraints into intuitive, high-performance features.
• Experience with mobile analytics platforms (e.g. Mixpanel, Amplitude) and a sharp eye for the metrics that actually move the needle.

Benefits

• Competitive salary & equity package.
• 25 days of annual leave plus bank holidays.
• Private Health Insurance.
• Extended sick pay and maternity/paternity leave pay.