Hybrid Senior UX/UI Designer

at Zaizi

• Job title: Senior UX/UI Designer
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior UX/UI Designer at Zaizi defining user-centered designs for UK public sector projects. Collaborating in a multidisciplinary team to improve digital services and user interactions.

Responsibilities

• Work in a delivery-focused, agile environment within the UK public sector digital transformation
• Translate deep user insights and complex business requirements into clear, usable designs
• Define and guide the creation of prototypes and user-centered design (UCD) artifacts
• Ensure outputs meet the GDS Service Standard requirements for accessibility and inclusivity
• Support and mentor other designers, contributing to their professional growth
• Collaborate with product managers, solution architects, developers, testers, and other designers

Requirements

• A proven track record of delivery within government, with a deep understanding of the GDS Service Manual, GOV.UK style guide and the Service Standard assessment process. Experience with the GOV.UK Prototype Kit and Github useful but not required
• Able to plan and participate in the synthesis of user research, transforming raw data and observations into actionable design patterns and strategic insights.
• Expertly turn complex insights from user research into intuitive, user-centred designs that solve genuine user problems.
• Expert knowledge and experience of Figma and digital whiteboarding tools to create high-fidelity prototypes that can be used to test and refine ideas, feeding directly into development.
• Strong communication skills, able to evangelise user needs to the team and wider stakeholders, acting as a bridge between technical constraints and user expectations.
• Lead the design and facilitation of workshops to elicit requirements from ambiguous user needs and align diverse stakeholder groups.
• Be the go-to person for expertise in inclusive design, providing guidance and best practices to ensure services work for everyone.
• Work closely with developers and testers to bring designs to life in production, ensuring the design intent is maintained through to go-live.
• Oversee the creation of design artefacts to inform decision-making, helping to define the UCD approaches and methodologies for large-scale projects.
• Take an active role in the UCD community by sharing knowledge through blog posts, leading or contributing to community of practice sessions and attending industry meet ups.
• **Core skills & competencies**
• Experience with a range of user-centred design and service design techniques, with the ability to choose the right tool for the specific public sector challenge.
• A history of mentoring and training junior or mid-weight designers, fostering a culture of continuous learning and professional development.
• Willingness to contribute to the wider UCD community, sharing knowledge through blog posts, community of practice meetups, or industry events.
• Strong communication skills, with an ability to explain design decisions and communicate them effectively to technical and non-technical audiences alike.
• Experience working flexibly and collaboratively as part of an multidisciplinary Agile team, ensuring design debt is managed and user needs are prioritised.
• Expert at theming and synthesising outputs from raw research to produce strategic insights that influence the product roadmap.
• Understanding of HTML, CSS and responsive principles

Benefits

• **Compensation**
• **Competitive Pay:** Salaries reviewed annually to ensure they reflect your performance and market value.
• **Loyalty Pension:** We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a **maximum of 8%**.
• **Protection:** Comprehensive Group Life Assurance for peace of mind.
• **Purpose & Culture**
• **Real Impact:** Work on mission-critical projects that secure and improve the UK's digital infrastructure.
• **Autonomy:** A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.
• **Service & Community:** We support those who serve. **10 paid days** for Reservist Military Service.
• **Work / Life Balance**
• **Time Off:** **25 days annual leave** + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.
• **Giving back:** 2 paid volunteering days per year.
• **Development & Growth**
• **Master Your Craft:** Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by **5 days paid study leave**.
• **Expand Your Horizons:** An additional £500 annual "Personal Choice" fund to learn whatever inspires you—work-related or not.
• **Support:** Access to 1-2-1 professional coaching and team training to accelerate your career.
• **Health & Balance**
• **Premium Health:** Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).
• **Flexibility:** Genuine hybrid working with a WFH equipment allowance to perfect your home setup.
• **Wellbeing:** Cycle to Work scheme and a commitment to sustainable, healthy working practices.