Field engineer for commissioning building materials equipment worldwide. Responsible for staff training, support in customer operations, and technical documentation.
About the role
- Support Escalation Engineer diagnosing complex issues for financial services clients. Engaging cross-functional teams to ensure platform stability and improve service delivery.
Responsibilities
- Respond to critical escalations from our highest-priority clients, diagnosing issues across our platform
- Debug production systems tracing through logs, databases, and distributed services to identify root causes
- Collaborate with Support and CSM teams to troubleshoot and debug customer issues, providing technical expertise
- Work with Product Managers and stakeholders to gather and refine specifications when building solutions
- Develop and deploy hotfixes to resolve urgent issues, sometimes within hours
- Investigate complex integration problems with banks and third-party providers in the open banking ecosystem
- Participate in code reviews to maintain code quality, promote knowledge sharing, and ensure high development standards
- Build and maintain diagnostic tools and runbooks that make the team more effective
- Document incidents and contribute to post-mortems that help prevent future escalations
- Collaborate with Engineering teams to identify systemic issues and champion improvements to platform stability
Requirements
- Java proficiency (2-4 years) - Spring Boot, REST APIs, microservices
- Debugging expertise - You know how to identify and resolve issues using logs, debuggers, and monitoring tools
- Database knowledge - SQL queries, understanding of database performance
- API understanding - REST, HTTP, authentication, and integration patterns
- Version control - Git workflows and branching strategies
- Bonus: Bachelor's degree in Computer Science, Engineering, or related field
- Bonus: Experience with AWS, Docker, Kubernetes, monitoring tools (Datadog, Grafana, etc.), or reactive programming
- Bonus points: Familiarity with PSD2 or Open Banking technologies
Benefits
- A competitive salary in a rapidly growing scale-up €4000 - €4,166 gross per month/ €48,000 - €50,000 gross per annum
- Work on critical infrastructure powering the open banking ecosystem
- Accelerated learning curve—exposure to complex, real-world production systems
- Modern tech stack and tooling
- There’s the opportunity to earn an additional days holiday after 1 years service up to the value of 5 days over 5 years
- Employee Share Options
- We’re serious about work/life balance and operate hybrid working, giving you the flexibility to work from home or from our amazing office space in Vilnius. We also operate a nomad policy that allows you to work abroad for up to 20 days per year.
- Comprehensive Private Medical Insurance through Compensa.
- Comprehensive and tailored mental health support through an award winning provider
- €200 annual Learning and Personal Development budget
- Employee Referral Scheme which offers €1,000 per employee referral
- A social budget to support getting together
- Dog Friendly Offices
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