Solution Engineer providing technical support and implementation for Onit’s AI - centric legal platform. Engaging with Fortune 500 companies, solving complex challenges in a fast - paced environment.
About the role
- Sr. Client Solutions Architect managing client engagement for Xylem's water data analytics platform. Collaborating with teams to ensure technical alignment and solution clarity.
Responsibilities
- Participate in customer meetings (virtual or in-person) to provide technical guidance and solution clarity.
- Deliver tailored technical overviews and demonstrations focused on utility operations, data maturity, and key staff roles.
- Collaborate with Sales (CSMs) to develop engagement strategies based on utility stakeholder types, departmental functions, and distributor involvement.
- Lead customer meetings as needed, guiding the opportunity from technical discovery to solution alignment.
- Assess the utility’s system architecture (SCADA, historian, CMMS, GIS, AMI, IoT, pump monitoring, etc.) and map integration pathways.
- Translate operational challenges into clear solution architectures, workflows, and value propositions.
- Support Sales (CSMs) in reviewing distributed RFPs to evaluate alignment, feasibility, and fit with platform capabilities.
- Assist in the development of RFP responses including technical messaging, pricing inputs, solution diagrams, screenshots, and use case materials.
- Co-develop and present final selection presentations with Sales (CSMs), demonstrating operational and business value.
- Build deep knowledge of the platform and explain what the solutions are and how they create value.
- Provide feedback to Product and Marketing based on field insights, customer needs, and solution gaps.
- Act as a liaison between Sales (CSMs), Product, Delivery, and Marketing teams to ensure solution alignment and consistency.
Requirements
- Demonstrated ability to use critical thinking to navigate complex challenges involving both technical systems and social or organizational factors.
- Bachelor’s degree in engineering, environmental science, computer science, or a related field; or equivalent industry experience.
- 3+ years of experience in water/wastewater operations, industrial automation, SCADA, or data analytics.
- Strong understanding of utility operations, pump systems, treatment processes, instrumentation, and data flows.
- Experience with technical discovery, solution design, or pre-sales engineering.
- Ability to communicate clearly with operators, engineers, and utility executives.
Benefits
- Medical
- Dental
- Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
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