Hybrid Senior Client Solutions Architect

at Xylem

• Job title: Senior Client Solutions Architect
• Job type: Full Time
• Experience level: Senior
• Salary: $120,000 - $150,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: IoT
• Location requirements: Hybrid, San Diego, United States

About the role

• Sr. Client Solutions Architect managing client engagement for Xylem's water data analytics platform. Collaborating with teams to ensure technical alignment and solution clarity.

Responsibilities

• Participate in customer meetings (virtual or in-person) to provide technical guidance and solution clarity.
• Deliver tailored technical overviews and demonstrations focused on utility operations, data maturity, and key staff roles.
• Collaborate with Sales (CSMs) to develop engagement strategies based on utility stakeholder types, departmental functions, and distributor involvement.
• Lead customer meetings as needed, guiding the opportunity from technical discovery to solution alignment.
• Assess the utility’s system architecture (SCADA, historian, CMMS, GIS, AMI, IoT, pump monitoring, etc.) and map integration pathways.
• Translate operational challenges into clear solution architectures, workflows, and value propositions.
• Support Sales (CSMs) in reviewing distributed RFPs to evaluate alignment, feasibility, and fit with platform capabilities.
• Assist in the development of RFP responses including technical messaging, pricing inputs, solution diagrams, screenshots, and use case materials.
• Co-develop and present final selection presentations with Sales (CSMs), demonstrating operational and business value.
• Build deep knowledge of the platform and explain what the solutions are and how they create value.
• Provide feedback to Product and Marketing based on field insights, customer needs, and solution gaps.
• Act as a liaison between Sales (CSMs), Product, Delivery, and Marketing teams to ensure solution alignment and consistency.

Requirements

• Demonstrated ability to use critical thinking to navigate complex challenges involving both technical systems and social or organizational factors.
• Bachelor’s degree in engineering, environmental science, computer science, or a related field; or equivalent industry experience.
• 3+ years of experience in water/wastewater operations, industrial automation, SCADA, or data analytics.
• Strong understanding of utility operations, pump systems, treatment processes, instrumentation, and data flows.
• Experience with technical discovery, solution design, or pre-sales engineering.
• Ability to communicate clearly with operators, engineers, and utility executives.

Benefits

• Medical
• Dental
• Vision plans
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement