Project Manager in Qualus' Program Management department overseeing electric transmission, distribution, and substation projects. Responsible for project leadership and navigating complex challenges within project life cycles.
About the role
- Project Manager for internal processes managing operational metrics in fintech. Collaborating cross-functionally to ensure effective operational decision-making and risk management.
Responsibilities
- Own and evolve internal processes related to transactional monitoring, metrics, and escalation.
- Align cross-functional teams around common operational signals, thresholds, and decision-making frameworks.
- Drive clarity around ownership, responsibilities, and escalation paths across teams.
- Ensure that transactional metrics and alerts support timely and effective operational decisions.
- Coordinate cross-team response during payment-related incidents and support post-incident reviews.
- Establish and maintain governance practices for operational decision-making and risk management.
- Ensure internal processes are documented, repeatable, and scalable.
- Support the adoption and integration of data observability and analytics platforms from a process and governance perspective.
Requirements
- 5+ years of experience as a Project Manager, Program Manager, or Process Manager.
- Experience in fintech, payments, or similar high-volume transactional environments is preferred.
- Proven experience leading cross-functional initiatives across technical and non-technical teams.
- Strong understanding of operational risk, metrics, and escalation processes.
- Ability to operate effectively in ambiguous environments and drive alignment across stakeholders.
- Excellent communication and documentation skills.
Benefits
- We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program.
- This includes 100% company-paid medical, dental, and vision plans.
- Unlimited Flexible Time Off.
- A personalized career roadmap for each employee.
- By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.
- Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
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