Hybrid Senior Communications Specialist

at Wolters Kluwer

• Job title: Senior Communications Specialist
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Alphen Aan Den Rijn, Netherlands

About the role

• Senior Communications Specialist at Wolters Kluwer managing editorial calendars and communication governance. Supporting internal campaigns and crisis communications initiatives as part of a global team.

Responsibilities

• Own the company editorial calendar for internal campaigns and BAU updates; sequence communications, manage dependencies, and run timelines with clear milestones and gates.
• Lead project management for central and functional campaigns, all ‑ employee events, and leadership broadcasts—coordinating stakeholders, logistics, and run ‑ of ‑ show.
• Set and enforce workflows—briefs, checklists, QA, accessibility checks, and sign ‑ off—with on ‑ time delivery to agreed SLAs.
• Maintain communication governance (templates, style guides, image use, metadata) and act as operations point ‑ of ‵ contact for leaders and program teams.
• Support issues/crisis communications with rapid drafting, stakeholder coordination, and channel execution.
• Own day ‑ to ‑ day operations for the internal channels (Viva Engage, Teams, intranet (SharePoint)—structure, navigation, publishing, content hygiene, and governance.
• Manage Viva Engage communities—posting cadence, conversation health, moderation rules, and creator support—to build reach and engagement.
• Run key distribution lists; oversee shared mailboxes, send windows, and targeting/segmentation for leader and enterprise updates.
• Coordinate Teams channels for program and leadership communications, including pinned resources, announcements, and event promotion.
• Support town halls and leadership events (virtual/in ‑ person): comms run ‑ up, invites, livestream/in ‑ room experience, and post ‑ event follow ‑ ups.
• Define KPIs per channel/campaign (reach, open rate, CTR, dwell time, comments/sentiment, completion).
• Build and maintain analytics and quarterly reports; translate insights into content/format improvements.
• Track audience feedback via surveys and listening sessions; recommend optimizations to timing, targeting, and channel mix.

Requirements

• Bachelor’s degree in Communications, Marketing or Journalism or equivalent experience.
• 5+ years of experience in corporate communications, preferably in a global or matrixed organization.
• Strong project management skills with a practical, solution-oriented mindset.
• Proven ability to collaborate effectively across teams and geographies.
• Demonstrated success managing internal communication platforms (e.g., SharePoint, Microsoft Office Suite, including Viva Engage).
• Experience in working with project management tools like Monday.com or similar.
• Data-driven mindset: proven competence in tracking and analyzing campaign metrics.
• Proven track record in stakeholder engagement; comfortable leading multi ‑ stakeholder delivery under time pressure.
• Expert-level attention to detail, ownership, follow-through and deadline-oriented.
• Comfortable working in dynamic, high-pressure situations and contributing effectively, and efficiently to crisis communication efforts.
• Ability to collaborate effectively and build relationships across all functions and levels within the organization.
• Excellent written and verbal communication skills in English.

Benefits

• Health insurance
• Flexible working hours
• Professional development opportunities