Project Controls Analyst managing cost and schedule for Electric Operations projects at PG&E. Collaborating with project managers to ensure accurate budget forecasting and reporting.
About the role
- Senior Digital Analyst at Winover shaping digital channels and optimizing performance through data analysis. Engaging in project leadership and strategic initiatives for enhanced user journeys.
Responsibilities
- Define the strategy for using digital channels aligned with the operational plan.
- Deeply analyze performance data and recommend optimizations in conversation scripts, channels, and response times.
- Work on the architecture and testing of digital journeys with APIs, bots, and integrations with CRMs and ERPs.
- Lead projects to implement new digital channels and improvements to existing platforms.
- Ensure governance, version control, and technical documentation of digital flows.
- Conduct meetings with internal teams and vendors to drive the technological evolution of channels.
- Perform benchmarking and propose market trends applicable to the digital operation.
Requirements
- Bachelor's degree or equivalent.
- Experience with digital customer service platforms (WhatsApp Business API, Robbu, Gupshup, Genesys, RCS, etc.).
- Ability to configure journeys, model flows, create templates, monitor metrics, and optimize delivery/open/response rates.
- Knowledge of integrations via API, events, and automations.
- Familiarity with digital KPIs and a deep understanding of Meta's policies.
- Analytical, organized profile with a product mindset and sufficient technical understanding to engage with vendors and IT.
- Ability to execute quickly, test, validate, and continuously iterate and adjust.
Benefits
- Health insurance
- Dental insurance
- Discounts at partner pharmacies
- Meal allowance
- Transportation allowance
- Childcare assistance
- Partnerships with universities, technical schools, and language schools.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Project Controls Analyst supporting major electric operations projects at PG&E with focus on cost and schedule management. Collaborating with Project Managers to ensure project objectives are achievable.
MI Analyst role in Zurich's Engineering function. Responsible for accurate MI reporting and contributing to process improvements.
Claims Analyst managing and defining claims per company strategy. Ensuring optimal client service and quality standards while working in the insurance industry.
Analyst role at Qliro optimizing revenue through detailed analyses of merchants and product performance. Collaborating with teams to ensure insights drive profitable growth.
Image Analyst responsible for quality control and segmentation of medical images in clinical trials. Collaborating with imaging centres and ensuring data accuracy in a healthcare setting.
Settlement Analyst ensuring accuracy of gas and electricity settlement data at E.ON. Collating data for internal and external reporting while resolving industry - related issues.
Early career technologist contributing to projects that impact customer experience in tech at Fidelity Investments. Collaborating on AI and data model initiatives for improvements in contact centers.
Senior Analyst in Finance supporting planning and reporting activities across multiple markets. Join Reckitt in their mission to enhance financial processes and insights across global domains.
Analyst role in Finance CoE supporting financial reporting and planning across multiple markets. Collaborating on data - driven decision - making and enhancing performance management processes.