Manager of Specialized Ops within Disney’s Addressable Ad Operations team. Driving operational management of SSP and DSP partners while developing a team of Senior Specialists.
About the role
- Billing & Operations Specialist handling billing, payments, and contracts at AI-powered communication company Whippy. Supporting customers and ensuring revenue compliance for U.S. markets.
Responsibilities
- Own and manage billing, payment, and contract operations
- Monitor billing systems for failed payments, overdue invoices, and expired payment methods
- Proactively follow up with customers regarding billing issues and outstanding balances
- Ensure billing information and payment methods are accurate and up to date
- Track customer contracts, payment schedules, and compliance
- Follow up with customers not honoring contract or payment terms
- Identify active accounts that are unpaid or past due and coordinate appropriate next steps
- Respond to customer requests for invoices, receipts, tax documentation, and billing confirmations
- Assist customers with billing questions and payment updates
- Resolve billing discrepancies clearly and professionally
- Maintain clear reporting on overdue balances, recovered revenue, and billing status
- Help document and improve internal billing and contract workflows
Requirements
- Experience in billing, operations, accounts receivable, or a similar role (SaaS preferred)
- Comfortable following up with customers about overdue payments and billing issues
- Strong attention to detail and excellent follow-through
- Clear, professional written and verbal communication skills (English required)
- Experience working with billing platforms (Stripe or similar) and CRM tools
- Highly organized, proactive, and able to work independently
- Comfortable interfacing directly with leadership and cross-functional teams
- Self-starter who thrives in a fast-paced startup environment
Benefits
- Competitive compensation with clear base and OTE structure
- Direct collaboration with company leadership
- Ownership over a mission-critical operational function
- The opportunity to grow as Whippy scales
- A fast-moving environment where your work directly impacts revenue and company health
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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