Program Manager leading complex projects to enhance operations at Toyota Woven City. Collaborating with cross - functional teams to deliver innovative mobility solutions.
About the role
- Billing & Operations Specialist handling billing, payments, and contracts at AI-powered communication company Whippy. Supporting customers and ensuring revenue compliance for U.S. markets.
Responsibilities
- Own and manage billing, payment, and contract operations
- Monitor billing systems for failed payments, overdue invoices, and expired payment methods
- Proactively follow up with customers regarding billing issues and outstanding balances
- Ensure billing information and payment methods are accurate and up to date
- Track customer contracts, payment schedules, and compliance
- Follow up with customers not honoring contract or payment terms
- Identify active accounts that are unpaid or past due and coordinate appropriate next steps
- Respond to customer requests for invoices, receipts, tax documentation, and billing confirmations
- Assist customers with billing questions and payment updates
- Resolve billing discrepancies clearly and professionally
- Maintain clear reporting on overdue balances, recovered revenue, and billing status
- Help document and improve internal billing and contract workflows
Requirements
- Experience in billing, operations, accounts receivable, or a similar role (SaaS preferred)
- Comfortable following up with customers about overdue payments and billing issues
- Strong attention to detail and excellent follow-through
- Clear, professional written and verbal communication skills (English required)
- Experience working with billing platforms (Stripe or similar) and CRM tools
- Highly organized, proactive, and able to work independently
- Comfortable interfacing directly with leadership and cross-functional teams
- Self-starter who thrives in a fast-paced startup environment
Benefits
- Competitive compensation with clear base and OTE structure
- Direct collaboration with company leadership
- Ownership over a mission-critical operational function
- The opportunity to grow as Whippy scales
- A fast-moving environment where your work directly impacts revenue and company health
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Operations Manager leading telecommunications teams to excellence at Encepta. Responsible for team management, strategic planning, and process optimization in Calgary, Alberta.
Team Leader in insurance operations focusing on coaching and maintaining high team performance. Contributing to strategic evolution within a rapidly expanding company in commercial insurance.
Strategic Operations Manager at Pontosense developing operational foundations for revenue growth and operational capacity in a hybrid work environment.
Strategic Operations Manager at Pontosense architecting revenue and operational engine. Improving operational capacity and revenue growth through structured planning and cross - functional initiatives.
Manager of Portfolio Operations at Peaks Renewables, maximizing operational and financial performance of renewable natural gas facilities and tangential assets. Leading a team to build processes and drive innovation in a growing industry.
Associate Manager Clinical Operations overseeing team management and training at Thermo Fisher Scientific. Collaborating with leadership for project optimization and staff development.
Logistics Operations Analyst responsible for supporting Warehouse execution activities and operational processes across Europe. Ensuring compliance and leading continuous improvement agenda with data analysis and reporting.
Securities Operations Specialist supporting Wealth and Investment Management Operations through metrics and capacity planning. Responsible for business analysis and optimizing operational performance in a financial context.
Warehouse Operations Supervisor leading operations for U.S. AutoForce in tire and auto part distribution. Overseeing staff, managing safety, and ensuring productivity in the warehouse.