Hybrid Quality Assurance Analyst

at WGU Advancement

• Job title: Quality Assurance Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $54,800 - $82,200 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Quality Assurance Analyst at WGU monitoring QA processes and collaborating with stakeholders on Military Education benefits compliance. Managing audits, risk-based surveys, and mentoring colleagues.

Responsibilities

• Tracks the QA process through monitoring team progress
• Acts as a compliance officer for the team
• Manages internal and external audits and risk-based surveys
• Mentors and develops colleagues on team involving risk-based control as needed
• Communicates step-by-step QA requirements in accordance to WGU’s policy, including providing updates and support to the team
• Acts as the point of contact for supervisors and colleagues, sharing feedback during QA process, providing training and support as needed
• Manages the Military Support Queue for review, auditing, distribution, and triaging
• Assist in resolving cases and certification of attendance as needed
• Maintains a record of QA feedback history, including actions taken and resolutions, in an accessible database
• Ensures quality standards and WGU’s vision and mission are reflected in all aspects of the student experience

Requirements

• Bachelor’s degree or 5+ years of related experience with Military Education benefits, leadership experience
• 1–3 years’ experience in process or workflow management, or equivalent
• Knowledge of the Military and Veteran Benefit procedures and policies and the VA Operating Systems
• Experience with online instruction and adult learning models
• Strong Microsoft Office and internet skills

Benefits

• bonuses
• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual
• flexible paid sick time with no need for accrual
• 11 paid holidays
• other paid leaves, including up to 12 weeks of parental leave