Analyst in Quality Assurance supporting Quality Assurance activities within Information Technology at Fulton Bank. Collaborating with stakeholders to review requirements and assess the quality of solutions.
About the role
- Quality Assurance Analyst at WGU monitoring QA processes and collaborating with stakeholders on Military Education benefits compliance. Managing audits, risk-based surveys, and mentoring colleagues.
Responsibilities
- Tracks the QA process through monitoring team progress
- Acts as a compliance officer for the team
- Manages internal and external audits and risk-based surveys
- Mentors and develops colleagues on team involving risk-based control as needed
- Communicates step-by-step QA requirements in accordance to WGU’s policy, including providing updates and support to the team
- Acts as the point of contact for supervisors and colleagues, sharing feedback during QA process, providing training and support as needed
- Manages the Military Support Queue for review, auditing, distribution, and triaging
- Assist in resolving cases and certification of attendance as needed
- Maintains a record of QA feedback history, including actions taken and resolutions, in an accessible database
- Ensures quality standards and WGU’s vision and mission are reflected in all aspects of the student experience
Requirements
- Bachelor’s degree or 5+ years of related experience with Military Education benefits, leadership experience
- 1–3 years’ experience in process or workflow management, or equivalent
- Knowledge of the Military and Veteran Benefit procedures and policies and the VA Operating Systems
- Experience with online instruction and adult learning models
- Strong Microsoft Office and internet skills
Benefits
- bonuses
- medical, dental, vision, telehealth and mental healthcare
- health savings account and flexible spending account
- basic and voluntary life insurance
- disability coverage
- accident, critical illness and hospital indemnity supplemental coverages
- legal and identity theft coverage
- retirement savings plan
- wellbeing program
- discounted WGU tuition
- flexible paid time off for rest and relaxation with no need for accrual
- flexible paid sick time with no need for accrual
- 11 paid holidays
- other paid leaves, including up to 12 weeks of parental leave
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