Hybrid Senior Systems Operations Engineer

at Wells Fargo

• Job title: Senior Systems Operations Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Splunk
• Location requirements: Hybrid, Chandler, United States

About the role

• RDS Engineer supporting enterprise-grade RDS environments for Wells Fargo. Building and tuning Windows Server RDS environments and collaborating with security and networking teams.

Responsibilities

• Build and support enterprise‑grade RDS environments—publishing applications, tuning performance, hardening security, and driving automation for scale and reliability.
• Collaborate with security, networking, and application teams to deliver a secure, fast, and resilient virtual app experience for our users.
• Deploy, configure, and administer RDS Connection Broker, Gateway, Session Host, Web Access, and Licensing roles across multi‑site environments.
• Package, publish, and maintain 50–100+ applications, ensuring proper dependencies, app compatibility, versioning, and change control.
• Implement and optimize FSLogix profile containers; tune GPOs, logon/logoff performance, printer/redirection policies, and session resiliency.
• Administer Windows Server (2022), DFS namespaces/replication, storage IOPS analysis, and capacity planning.
• Tune RDP protocol, configure/load‑balance RDS gateways, and optimize for WAN/latency conditions; troubleshoot CPU/RAM, IOPS, GDI, and handle count issues.
• Integrate with Active Directory / Entra ID, MFA, and certificates/PKI; apply OS hardening, patching, and vulnerability remediation in accordance with policy.
• Build dashboards/alerts; analyze Event Viewer, PerfMon, and Splunk telemetry; lead incident response, root‑cause analysis (RCA), and corrective actions.
• Develop PowerShell modules and scripts for provisioning, configuration drift detection, reporting, and operational tasks (e.g., image updates, app rollouts).
• Design and maintain HA/DR for brokers, gateways, and dependent infrastructure; validate backups/restore and conduct failover testing.
• Create and maintain runbooks, SOPs, diagrams, and as‑built documentation; contribute to knowledge articles for Service Desk.
• Ensure standards, baselines, and controls are met (security benchmarks, access reviews, change management).

Requirements

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experience with windows server operating systems
• Hands‑on expertise with RDS roles including Connection Broker, Gateway, Session Host, Web Access, and Licensing.
• Experience publishing and managing applications in enterprise environments.
• Strong ability to diagnose performance issues related to CPU, RAM, IOPS, GDI objects, and handle counts.
• Proficient with Event Viewer, Performance Monitor, and log analytics tools such as Splunk.
• Capable of leading troubleshooting, root‑cause analysis, and remediation.
• PowerShell scripting experience for automation, reporting, and operational efficiency.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options