Hybrid Lending Operations Manager – Processing Manager

at Wells Fargo

• Job title: Lending Operations Manager – Processing Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $77,000 - $133,000 per year
• Degree requirement: High School Diploma
• Tech skills: Tableau
• Location requirements: Hybrid, West Des Moines, United States

About the role

• Lending Operations Manager overseeing loan processing and leading a production team at Wells Fargo. Ensuring compliance, process improvement, and quality customer service in Home Lending operations.

Responsibilities

• Manage the activities of a Loan Production team that is responsible for loan processing, documentation, pre-closing or closing tasks, and loan monitoring.
• Engage stakeholders and internal partners associated with the Lending Operations functional area.
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area.
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines.
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies.
• Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met.
• Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management.
• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers.
• Manage allocation of people and financial resources for Lending Operations
• Mentor and guide talent development of direct reports and assist in hiring talent.

Requirements

• 4+ years of experience in Customer Service, Loan Administration, Collections, Sales or Transactions and Processing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 2+ years of Leadership experience
• Knowledge and understanding of home loan processing.
• Exposure to the Wells Fargo's CORE origination system
• Ability to assess issues, make quick decisions, implement solutions, and influence change.
• Change leadership experience
• Tableau experience
• Strong communication skills and ability to articulate complex material to a diverse audience.
• Strong organizational, multi-tasking, and prioritizing skills
• Apply data-driven analysis to guide decision-making and improve performance.
• Utilize data insights to optimize strategies and achieve measurable outcomes.
• Ability to cultivate a customer-centric culture, ensuring best-in-class loan processing experience through streamlined workflows, compliance excellence, and personalized service delivery

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement