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About the role
- Lending Operations Manager overseeing loan processing and leading a production team at Wells Fargo. Ensuring compliance, process improvement, and quality customer service in Home Lending operations.
Responsibilities
- Manage the activities of a Loan Production team that is responsible for loan processing, documentation, pre-closing or closing tasks, and loan monitoring.
- Engage stakeholders and internal partners associated with the Lending Operations functional area.
- Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area.
- Participate in the formulation and implementation of new and revised systems, policies, and guidelines.
- Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies.
- Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met.
- Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management.
- Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers.
- Manage allocation of people and financial resources for Lending Operations
- Mentor and guide talent development of direct reports and assist in hiring talent.
Requirements
- 4+ years of experience in Customer Service, Loan Administration, Collections, Sales or Transactions and Processing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 2+ years of Leadership experience
- Knowledge and understanding of home loan processing.
- Exposure to the Wells Fargo's CORE origination system
- Ability to assess issues, make quick decisions, implement solutions, and influence change.
- Change leadership experience
- Tableau experience
- Strong communication skills and ability to articulate complex material to a diverse audience.
- Strong organizational, multi-tasking, and prioritizing skills
- Apply data-driven analysis to guide decision-making and improve performance.
- Utilize data insights to optimize strategies and achieve measurable outcomes.
- Ability to cultivate a customer-centric culture, ensuring best-in-class loan processing experience through streamlined workflows, compliance excellence, and personalized service delivery
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
Job type
Experience level
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Degree requirement
Tech skills
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