Customer Solutions Consultant managing high - quality implementations of Esper's platform for government organizations. Collaborating cross - functionally and ensuring positive customer outcomes during the implementation lifecycle.
About the role
- Director Solution Architecture at Webster, shaping architecture for Corporate IT platforms. Leading strategic delivery and aligning investments with business outcomes.
Responsibilities
- Translate business strategy into actionable, capability‑driven target architectures for HR, Finance, and Corporate Functions.
- Produce portfolio roadmaps, investment cases, and modernization paths (e.g., Oracle EBS to Oracle Fusion Cloud, on‑prem reporting to EPM and Finance Analytics, HR data unification across Workday and Empyrean).
- Partner with Enterprise Architecture to set principles, guidelines, standards, and solution patterns; chair or co-chair Architecture Review Boards for Corporate IT.
- Lead solution architecture for high-impact initiatives; ensure designs meet functional and non‑functional requirements (security, availability, performance, DR, cost).
- Provide architectural oversight across SDLC/SAFe — from inception to production — including security reviews, threat models, NFR validation, and operational readiness.
- Guide product owners, designers, and engineers; remove ambiguity; accelerate decisions on platform choices and integration patterns.
- Define canonical data models, data contracts, and API catalogs; enforce API-first and event streaming (e.g., Kafka) where appropriate.
- Architect high-volume, secure data movement between complex systems (Workday ↔ Oracle ERP/EPM, ServiceNow ↔ HR/Finance, Empyrean ↔ HRIS/Payroll).
- Partner with Finance Analytics/EDW teams to enable trusted financial reporting and planning (e.g., EPM/DFCS/AH alignment), with clear data lineage and governance.
- Embed zero-trust and least-privilege access patterns; align IAM across SaaS platforms and cloud providers.
- Define observability standards (logging, metrics, tracing), SLOs/SLAs, and capacity planning; drive cost optimization and FinOps accountability.
- Ensure compliance controls are designed-in — including SOX controls for financial processes and GLBA/FFIEC/NIST controls for data protection.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related discipline.
- 10+ years in Solution/Application Architecture with 5+ years in HR/Finance/Corporate IT domains.
- Deep expertise architecting on Oracle Fusion Cloud (ERP & EPM), Workday, ServiceNow, and SaaS integrations (REST/GraphQL, webhooks, iPaaS).
- Cloud architecture experience on AWS, Azure, or GCP (designing secure, scalable, cost‑efficient solutions).
- Strong knowledge of SDLC and SAFe / Lean Portfolio Management (LPM); proven ability to embed architecture standards in delivery pipelines.
- Demonstrated success leading portfolio rationalization, reference architectures, and governance without direct people management.
- Master’s degree in Engineering, Computer Science, or related field (Preferred).
- Financial Services/Banking domain experience (Core Banking exposure is a plus).
- Experience with Finance Analytics platforms and data integration into EPM/ERP (e.g., Accounting Hub/DFCS), and operational reporting.
- Hands-on experience with event-driven architectures, streaming, and API management (rate limiting, throttling, SLAs).
- Familiarity with ITIL/COBIT, NIST CSF, SOX/GLBA/PCI controls.
Benefits
- incentive compensation
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