Level 1 Cyber Security Analyst analyzing and escalating cyber - security alerts in log aggregation tools. Engaging in incident follow - up and basic automation in a supportive team environment.
About the role
- IT & Security Analyst managing IT operations and security for WEBTOON Entertainment in Los Angeles. Collaborating with global security teams and overseeing user access and security systems.
Responsibilities
- Oversee and perform the IT employee lifecycle (onboarding, off-boarding, role changes), managing account provisioning, system access, and device deployment/collection.
- Administer, maintain, and ensure the reliability of core corporate IT systems (e.g., Google Workspace, O3S, Slack, video conferencing, Atlassian).
- Manage the full lifecycle of IT assets, including inventory tracking, procurement, and vendor relations.
- Develop, implement, and maintain IT policies, procedures, and user documentation for the LA office, aligning with global standards.
- Act as the LA office's primary IT contact, collaborating with global IT teams on system upgrades, migrations, and new implementations.
- Operate, monitor, and manage day-to-day security solutions, with a strong focus on Data Loss Prevention (DLP) tools.
- Monitor security alerts from various systems (SIEM, DLP, Endpoint Security, IAM), conduct initial triage, and escalate or remediate as appropriate.
- Serve as the first point of contact for user-reported issues or complaints regarding security tools, providing timely troubleshooting and resolution.
- Collaborate closely with the Security Manager (based in Korea) to implement, tune, and enforce global security policies and procedures locally.
- Assist in responding to security incidents and conducting vulnerability assessments.
- Support internal and external audits (e.g., ISO 27001/27701) by gathering evidence and assisting with remediation tasks.
- Assist in delivering local security awareness training, phishing simulations, and other educational programs.
Requirements
- Bachelor’s degree in Computer Science, Information Security, or a related field, OR equivalent professional experience.
- 3+ years of combined experience in IT Operations (System Administration) and/or Information Security Operations.
- Must be a resident of the Los Angeles, CA area.
- Strong hands-on experience with IT systems administration and troubleshooting in a mixed environment (macOS and Windows).
- Experience with user administration and Identity & Access Management (IAM) for systems like Google Workspace, O365, and Active Directory.
- Hands-on experience operating or managing security tools (e.g., DLP, Endpoint Detection and Response - EDR, SIEM).
- Excellent communication, problem-solving, and customer service skills.
- Ability to work independently, manage multiple priorities, and collaborate effectively with a remote, global team.
- Must have the flexibility to adjust working hours as needed to collaborate with teams in different time zones (e.g., Korea).
Benefits
- Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
- Health benefits, including vision and dental!
- Generous PTO and Parental Leave Top-up
- 401K Contributions
- Commuter Benefits
- Global WEBTOON and LINE FRIENDS discount program
- Winter break shutdown and a whole lot more!
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