Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
About the role
- IT Help Desk (Level 1) role at New Hampshire Mutual Bancorp, providing technical support services and incident resolution for all affiliates. Requires effective communication with non-technical customers and onsite attendance.
Responsibilities
- Responsible for maintaining accurate tracking of helpdesk calls relating to PCs, Core, and Telephone hardware and software
- Provides prompt response to user inquiries through helpdesk, track-it, or scheduled work orders
- Responsible for onboarding new employees and coordinates with IT team members to complete onboarding experience
- Facilitates incident resolution of all personal computer hardware and software as well as phone system equipment as it relates to helpdesk calls
Requirements
- High School Diploma or GED
- One to Two years of PC, network, and accessory systems or related work experience, and/or an equivalent combination or education and work experience
- Current working knowledge of personal computer technologies, software, and network components used within secure, highly regulated business environments
- Ability to communicate technical concepts to non-technical customers
- Must be commutable to a New Hampshire based branch/office to attend to business needs as needed
Benefits
- medical
- dental
- vision
- 401K (with Company match)
- paid time off
- paid parental leave
- tuition reimbursement
- professional development
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