OEM Operations Manager overseeing day - to - day operations and managing technical support at the OEM site for Safran Passenger Innovations. Leading OEM support teams to ensure customer satisfaction and operational efficiency.
About the role
- Supervisor leading JetBlue's Airport and Ground Operations teams. Ensuring customer satisfaction and operational efficiency while maintaining safety standards in a fast-paced environment.
Responsibilities
- Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, Customers, Business Partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) -- responsible for meeting federal and local requirements.
- Provides exceptional service to both internal and external Customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations Customers have for JetBlue.
- Responsible for resolving and handling escalated issues with Customers and/or Crewmembers.
- Supports, coaches, and trains Airports Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
- Briefs Airports Crewmembers and/or Business Partners prior to each shift and reports all relevant information concerning shift to Crewleader on duty, including any maintenance issues or cancellations.
- Strategically identifies operational challenges and implements improvements to maximize and ensure success of on-time performance initiatives.
- Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.
- Directs and guides Airports Crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as Business Partners in order to ensure effective day-to-day collaboration and accountability.
- Obtains and stays current on Airport and/or Ground Operations qualifications, as required.
- Ensures that policies and procedures are conducted in accordance with SAPQ and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.
- Partners with JetBlue University including the JBU Field Educator to ensure effective training that leads to successful Customer interactions and upholds safety standards.
- Evaluates daily Crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations.
- Must be able to stay ahead of any potential staffing challenges during both regular and irregular operations.
- Additionally, Supervisor should be able to plot and assign Crewmembers to all applicable areas as needed.
- Required to fulfill frontline duties and assist in supporting Frontline CMs as needed.
- Administrative support oversights may be assigned, depending on station size.
- Other duties as assigned, including special projects.
Requirements
- High School Diploma or General Education Diploma (GED)
- Three (3) years of Customer service, sales, or airline experience, OR one (1) year JetBlue CEX experience
- Able to stand continuously up to four (4) hours at a time
- Proficient in written and verbal English
- Ability to handle confidential information with professionalism and diplomacy
- Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
- Ability to perform under pressure and fixed time constraints
- Proficient knowledge in Microsoft office
- Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
- Able to work with various forms of payment (cash, credit cards, travelers checks, etc)
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Depending on location, may need to acquire and maintain a United States Customs Clearance
- Supervisors overseeing Ground Operations must possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
- Pass a ten (10) year background check and pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship.
- For internal candidates, good standing in attendance performance and safety.
Benefits
- access to healthcare benefits
- a 401(k) plan and company match
- crewmember stock purchase plan
- short-term and long-term disability coverage
- basic life insurance
- free space available travel on JetBlue
- and more.
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