Hybrid Business Analyst, Loyalty Tech Partners

at JetBlue

• Job title: Business Analyst, Loyalty Tech Partners
• Job type: Full Time
• Experience level: Junior
• Salary: $68,000 - $112,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Salt Lake City, United States

About the role

• Business Analyst supporting JetBlue's IT Loyalty team in project execution and requirements development. Collaborating with stakeholders for successful project delivery and maintaining IT standards.

Responsibilities

• Provide direct support to the IT Loyalty team by supporting the Project Manager in the development of materials in support of the planning and execution of IT projects
• Actively support all aspects of the projects from start to finish with a particular emphasis on requirements development and participation in project quality activities
• Occasionally serve as the project lead on smaller, well-defined projects
• Produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions
• Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
• Assist in the development of business cases, considering financial, resource, and technological constraints
• Develop cost estimates with consideration to business impacts and risks
• Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, including architecture, interfaces, security and business continuity
• Other duties as assigned

Requirements

• Bachelor’s Degree in related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• One (1) year of experience supporting projects with business user and IT components
• Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
• Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization
• Demonstrated technical and analytic ability through a live work sample during the hiring process
• Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
• Working knowledge of risk management and quality assurance standards and methodologies
• Experience in statistical and other quantitative and qualitative analytical methodologies
• Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Benefits

• access to healthcare benefits
• 401(k) plan and company match
• crewmember stock purchase plan
• short-term and long-term disability coverage
• basic life insurance
• free space available travel on JetBlue