Senior Manager, Product Design leading Foundations team at Jobber. Shaping systems for scalable, consistent product experiences for small businesses.
About the role
- Service Design Manager involved with continuous improvement of services for Rail Services. Join a motivated team, apply ITIL best practices, and optimize service management processes.
Responsibilities
- Apply ITIL best practices to create efficient, resilient, and customer-centric service management processes
- Experience in producing support and service content for bid responses & pre-sales proposals
- Create and cost solutions in response to specific customer requirements
- Design Service responsibilities/tasks as required from each Telent Service Delivery department and external organisations
- Look at new systems and processes and optimise these for new and existing customers
- Lead agreed Service Improvements for the team, supporting wider Business Improvements either as a lead or contributing member
- Creating winning solutions to the Service needs of potential new and existing customers
- Onboarding of new customers and contractors
Requirements
- Excellent client facing and communication skills
- Experience of developing and costing support and service solutions as part of bid and presales proposals/tenders responses, and ideally for complex multi technology solutions
- Service focussed with an appreciation for understanding technical solutions
- Continuous improvement of services and processes is a key part of this role
- Have a good understanding of the design concepts of System Thinking, Service Thinking, Design Thinking and Lean Thinking
- Strong Microsoft Excel, PowerPoint, Visio and Word skills
Benefits
- 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Employee Healthcare
- Car / Car Allowance
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
UX/UI Analyst working on e - commerce prototypes, collaborating with squads, and conducting usability tests. Involves design systems and agile methodologies in a hybrid workplace.
Senior UX / Product Designer at Gopuff shaping user experience. Collaborating closely with Product and Engineering teams to deliver high - quality product designs.
Industrial Designer designing and developing new CUBE accessory products. Involves specifications, coordination with suppliers, and successful project realization.
Team leader industrial designer role at CUBE Bikes overseeing product design for bicycle parts. Responsible for leading a team and developing innovative accessory products within a professional environment.
Product Designer (UX) leading design for AI interactions at A1. Focused on user experience from discovery to implementation.
Senior Product Designer creating intuitive and engaging user experiences for an AI - powered coaching platform. Collaborating with cross - functional teams to drive product impact and maintain design consistency.
UI/UX Designer collaborating on the user experience for behavioral health tools at Ritten.io. Engaging in user research, wireframing, and design systems in a remote/hybrid setup.
Product Designer managing design systems at Capital One, a leader in banking technology. Combining craft expertise and business understanding to innovate and solve complex problems.
Expert UX Designer providing design leadership and solving complex design challenges to transform healthcare solutions at Veradigm. Collaborating with engineering, product, and UX teams for optimized design systems.