Policy Analyst at BC Energy Regulator developing regulatory initiatives and improving efficiency in the BCER framework. Supports best practices in engaging government and stakeholders to implement legislative changes.
About the role
- Claims Analyst supporting Voya Leave Management department, guiding claimants in Short Term Disability and FMLA. Ensuring compliance and high standard of service throughout the leave process.
Responsibilities
- Guide claimants through their integrated process of leave with empathy and clarity.
- Analyze and determine claim payments in an accurate and timely manner
- Claim decisions on non-complex disability claims
- Communicate clearly and professionally via phone and email
- Build and maintain strong relationships with internal and external stakeholders.
- Participate in team-based problem-solving and continuous improvement initiatives.
- Manage assigned work queues within defined service level agreements (SLAs).
- Support additional projects and responsibilities as needed.
Requirements
- 1 year of experience in FMLA or unpaid leave claims management.
- 2 years of experience in short-term disability or paid leave claims management
- Strong decision-making and critical thinking skills.
- Medical/vocational management.
- Excellent customer service and interpersonal abilities.
- Proficiency in Microsoft Office 365, including Outlook.
- Exceptional written and verbal communication skills.
- High attention to detail and accuracy.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Collaborative mindset with the ability to work cross-functionally.
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
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