Deltek Analyst serving as a Subject Matter Expert for Deltek Vantagepoint, supporting user adoption and training initiatives in a hybrid role. Focused on project planning, CRM, and operational efficiencies.
CV
Hybrid Senior Process and Improvement Analyst
Posted 3 weeks ago
About the role
- Analista de Processos e Melhorias SR integrado ao time do Centro de Excelência Votorantim. Foco em Melhoria Contínua, Gestão de Processos, Auditorias e Análise de Dados.
Responsibilities
- Monitor and support operations areas regarding KPI and process management and the CoE management model;
- Maintain, develop and promote the use of internal governance tools;
- Critically analyze, develop and produce reports and management dashboards based on service and process indicators for management, clients and the executive board;
- Identify opportunities to leverage process productivity through the adoption of new technologies;
- Facilitate the execution of continuous improvement projects, conducting root cause analysis and corrective actions;
- Ensure that all activities related to compliance with the QMS manual are carried out in accordance with ISO 9001:2015;
- Design, administer and analyze results of satisfaction and benchmark surveys for internal, external and executive stakeholders;
- Maintain direct relationships with CoE Operations areas across multiple hierarchical levels.
Requirements
- Required knowledge and skills:
- Critical thinking, strong interpersonal skills and the ability to communicate across multiple hierarchical levels;
- Good planning and organizational skills, initiative and ability to work independently in a dynamic environment;
- Advanced Excel, Power BI and PowerPoint;
- Statistics, development and validation of calculation metrics using databases;
- Indicator-driven management model and ISO 9001;
- Lean office, continuous improvement tools, PDCA, Six Sigma;
- Systemic view of processes, workflow design and a proactive attitude toward identifying improvements;
- Black Belt or continuous improvement certification (preferred).
Benefits
- Not specified in the job description.
Job title
Job type
Experience level
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Not specified
Degree requirement
No Education Requirement
Location requirements
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