We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead.
We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.

Vonage

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communications

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.

• Independently manage projects of varying size and complexity requiring high levels of functional integration.
• Make custom modifications to our SIP Proxies and SBCs to add new features and integrate with new PSTN carriers.
• Review the work of other team members as part of our SDLC process.
• Troubleshoot and debug SIP communication issues in the network.
• Perform lifecycle management of voice systems and network equipment.
• Play a consultative role to help decide the right processes and tools to define, execute and deliver project success.
• Support the production deployment of new or modified operating systems and software applications.

Communications Engineer

Build and maintain Vonage's AWS-based SIP/VoIP platform. Design, troubleshoot, and integrate SIP proxies, SBCs, and PSTN carriers.

general-counsel

• Negotiate all privacy agreements for customers, vendors, and partners (including DPAs, BAAs, and others) and develop templates, contracting support materials, playbooks and processes.
• Provide internal and customer-facing support for privacy inquiries and due diligence.
• Develop and implement privacy initiatives and policies across Vonage.
• Assess privacy risk across Vonage (including through vendor reviews, privacy impact assessments, privacy-by-design initiatives, and ad hoc guidance).
• Support response to data subject rights requests.
• Research and analyze global privacy laws and HIPAA and advise various business functions (e.g., marketing, product, finance, sales) and within privacy operations.
• Provide litigation and incident response support.
• Manage initiatives to develop and mature privacy practices across the organization.
• Advise on new privacy laws, regulations, and industry trends.
• Manage day-to-day support of privacy program.
• Support development for employees and partner privacy training.

Senior Legal Counsel – Privacy

Senior privacy counsel at Vonage advising on global data protection, contracts, HIPAA, and privacy operations. Leads privacy program maturity and vendor DPAs.

support-engineer

• Work directly with customers to diagnose, troubleshoot, and repair end user system access, device issues, and first level troubleshooting steps in a call center environment
• Provide Customer Care support to a broad range of clients and/or multiple product areas
• Communicate clearly and professionally with customers and teammates via phone and email in a high-volume call center environment
• Meet performance metrics while handling inbound/outbound calls and ensuring customer satisfaction
• Accurately document customer issues, troubleshooting updates, resolutions, and follow-ups to meet Vonage SLOs
• Process Move/Add/Change/Delete (MACD) requests and other billable changes efficiently
• Configure customer call flows as requested and ensure proper documentation within cases
• Escalate large-scale service impairments to leadership as needed based on customer impact
• Adhere to all Vonage call center procedures and internal knowledge base (IKB) processes; handle a variety of technical issues across multiple platforms and services

Frontline Technical Support Agent

Frontline Technical Support Agent for Vonage cloud communications. Troubleshoot VoIP/SIP, handle MACD requests, and resolve customer issues via phone and email in hybrid Wroclaw role.

analyst

• Investigate customer invoice disputes through data analysis
• Analyze traffic reports and invoices to identify billing errors and root causes
• Define credit proposals and approval chains, demonstrating business impact
• Investigate goodwill requests by reviewing service tickets and customer platform activity; negotiate settlements
• Proactively help customers resolve invoice queries
• Initiate collaboration across Commercial, Sales, Finance, and Customer Success to resolve billing disputes and develop remediation plans
• Build and maintain relationships with cross-functional teams to enhance collaboration
• Actively manage and prioritize a pipeline of assigned cases and projects

Dispute Analyst

Dispute Analyst investigating invoice disputes, analyzing billing data, proposing credits, and collaborating across Commercial, Sales, Finance at Vonage, cloud communications provider.

product-manager

Work closely with key user groups and customer segments to understand their needs, devise workable solutions and help drive product/feature implementation focused on our North America customer’s needs to enable seamless enablement and onboarding of our Enterprise customers
Work with prospective customers and sales teams on opportunity analysis, proposal development, and bids to address specific customer requirements
Understand local competition in the region, devise strategy, process, tooling to execute and meet customer needs
Lead third-party integrations with carriers and carrier partners such as TCR and Netnumber
Analyze potential product solutions, including product structures, pricing scenarios, unique differentiators, and other information to define and justify a new product
Negotiate feature content with various organizations, including development engineering, operations, marketing and peers in product management
Spearhead critical cross-functional initiatives for product development, launch, and ongoing lifecycle management
Develop or contribute to the development of significant product collateral – FAQ documentation, user guides, and customer success stories
Collaborate with Marketing, Sales and Business Operations to develop and drive product-specific go-to-market strategies
Define partnering strategy with resellers, system integrators, and complementary technology suppliers
Determine the most effective packaging, pricing, and positioning for products; work with product marketing to develop product messaging.

Senior Product Manager, 10DLC

Senior Product Manager for Messaging APIs owning 10DLC/A2P SMS products at Vonage. Drive product strategy, launches, carrier integrations, and go-to-market.

account-manager

As a an Account Executive, you will take a leading role in this transformation, owning strategic, high-value accounts, navigating complex buying groups, and driving outcomes that matter in key verticals like Financial Services, Retail, Manufacturing, Technology and Healthcare.
This role sits at the intersection of Vonage’s go-to-market transformation, vertical expansion, and next-gen product adoption.
You will be responsible for engaging and closing new customers from startups to enterprises while helping Vonage capture market share from legacy platforms.
You’ll lead cross-functional engagement from discovery to deployment, and help influence how Vonage scales its business across Japan.
Own the sales cycle for enterprise opportunities, from qualification through negotiation and closing.
Develop and execute strategic account plans aligned to customer priorities and Vonage’s value proposition.
Lead multi-threaded engagement across business, technical, and executive stakeholders in complex accounts.
Build deep industry knowledge in one or more of Vonage’s priority verticals.
Deliver outcome-based value propositions, connecting Vonage’s capabilities to tangible business transformation goals.
Leverage solution selling and challenger methodologies to create urgency and differentiate value.
Drive pipeline creation through targeted outbound strategies, ABM (Account-Based Marketing), and close collaboration with Business Development, Marketing, Channel, and Alliances.
Maintain 4x pipeline coverage and forecast with precision using Salesforce and other sales tools (e.g., Gong, Outreach).
Partner with Sales Engineers, Product, Customer Success, and Professional Services to deliver tailored, scalable solutions.
Ensure seamless handoffs post-sale to drive onboarding, adoption, and customer satisfaction.

Key Account Manager

Key Account Manager leading enterprise sales of Vonage cloud communications in Japan. Own strategic accounts, drive pipeline, and coordinate cross-functional deployments.

Vonage

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