Director responsible for client health management and operational excellence at TIAA. Leveraging data analytics and strategic insights to improve client retention and satisfaction.
About the role
- Sales Operations Officer supporting and optimizing the Retail Shops Channel at Volton Hellenic Energy SA. Responsible for operational support, sales monitoring, and compliance in Athens, Greece.
Responsibilities
- Operational support of the retail store network (company-owned & franchise)
- Ensure proper implementation of commercial policies, offers, and campaigns across stores
- Monitor sales performance, KPIs, and productivity per store
- Create reports and dashboards for Management and Retail Management
- Support CRM and sales tools (flows, leads, data quality)
- Manage daily operational issues (process issues, escalations)
- Collaborate with other departments to ensure smooth channel operation
- Conduct sales quality control and ensuring compliance with the regulatory framework
Requirements
- Bachelor’s degree in Business Administration, Economics, or a related field
- 2-4 years of experience in Sales Operations, Retail Operations, or Commercial Support roles
- Experience with physical retail store networks (ideally in energy, telecom, or retail sectors)
- Very good knowledge of Excel and experience with CRM systems
- Experience with franchise networks
- Good knowledge in process automation
- **Personal Skills**
- Strong analytical skills and ability to process sales data
- Ability to coordinate multiple stakeholders
- Strong organizational skills, attention to detail, and a hands-on approach
Benefits
- A competitive fixed salary package aligned with your experience and expectations
- Hybrid working model
- Private insurance, corporate benefits and perks
- Continuous training and professional development
- Excellent professional environment
- Modern and productive working facilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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