Hybrid Project Manager, CxP

at Volton Ελληνική Ενεργειακή

• Job title: Project Manager, CxP
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Athens, Greece

About the role

• Project Manager overseeing cross-functional initiatives that enhance operational efficiency at Volton, Greece's first multi-service provider. Ensure successful project delivery and stakeholder alignment in hybrid work environment.

Responsibilities

• Coordinate and govern cross-functional projects across Customer Operations functions (Contact Center, Customer Experience, Internal Telesales, Contract Management)
• Ensure timely, structured and effective delivery of initiatives aimed at improving team productivity, operational efficiency and service quality
• Actively collaborate with business stakeholders to define project scope, milestones, dependencies and success criteria
• Work closely with IT and technical teams throughout the full project lifecycle (requirements, implementation, testing, go-live, stabilization)
• Serve as the primary liaison between business and IT, ensuring clear alignment of requirements, priorities and expected outcomes
• Monitor project progress, risks and dependencies, providing clear status updates and escalation when required
• Support the successful integration of new solutions into production environments, driving adoption and operational readiness

Requirements

• Bachelor’s degree in Business Administration, Engineering, Information Systems or a related field
• 2–5 years of experience in Project Management, preferably in customer operations, contact center, CX or service-driven environments
• Proven experience managing cross-functional projects involving both business and IT teams
• Familiarity with project management methodologies and tools (e.g. Jira, MS Project, Planner or equivalent)
• Strong ability to manage multiple initiatives simultaneously in a fast-paced environment
• **Personal Skills**
• Strong communication and stakeholder management skills
• Structured, analytical and solution-oriented mindset
• Ability to prioritize, coordinate and deliver under pressure
• High sense of ownership and accountability
• Team-oriented with the ability to bridge business and technology

Benefits

• A competitive fixed salary package aligned with your experience and expectations
• Hybrid working model
• Private insurance, corporate benefits and perks
• Continuous training and professional development
• Excellent professional environment
• Modern and productive working facilities