Project Manager leading planning, execution, and delivery of insurance projects ensuring alignment with business objectives and stakeholder expectations.
About the role
- Project Manager overseeing cross-functional initiatives that enhance operational efficiency at Volton, Greece's first multi-service provider. Ensure successful project delivery and stakeholder alignment in hybrid work environment.
Responsibilities
- Coordinate and govern cross-functional projects across Customer Operations functions (Contact Center, Customer Experience, Internal Telesales, Contract Management)
- Ensure timely, structured and effective delivery of initiatives aimed at improving team productivity, operational efficiency and service quality
- Actively collaborate with business stakeholders to define project scope, milestones, dependencies and success criteria
- Work closely with IT and technical teams throughout the full project lifecycle (requirements, implementation, testing, go-live, stabilization)
- Serve as the primary liaison between business and IT, ensuring clear alignment of requirements, priorities and expected outcomes
- Monitor project progress, risks and dependencies, providing clear status updates and escalation when required
- Support the successful integration of new solutions into production environments, driving adoption and operational readiness
Requirements
- Bachelor’s degree in Business Administration, Engineering, Information Systems or a related field
- 2–5 years of experience in Project Management, preferably in customer operations, contact center, CX or service-driven environments
- Proven experience managing cross-functional projects involving both business and IT teams
- Familiarity with project management methodologies and tools (e.g. Jira, MS Project, Planner or equivalent)
- Strong ability to manage multiple initiatives simultaneously in a fast-paced environment
- **Personal Skills**
- Strong communication and stakeholder management skills
- Structured, analytical and solution-oriented mindset
- Ability to prioritize, coordinate and deliver under pressure
- High sense of ownership and accountability
- Team-oriented with the ability to bridge business and technology
Benefits
- A competitive fixed salary package aligned with your experience and expectations
- Hybrid working model
- Private insurance, corporate benefits and perks
- Continuous training and professional development
- Excellent professional environment
- Modern and productive working facilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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