Drafter/Piping CAD Designer assisting Design Engineer with systems design and documentation standards. Collaborating with cross - functional teams to ensure project completion with high efficiency and quality standards.
About the role
- Strategic Service Designer joining Volkswagen’s Innovation & Engineering Hub in Lisbon. Designing end-to-end service experiences to support Volkswagen Group’s leading brands.
Responsibilities
- Conduct in-depth user research to understand customer needs, behaviors, and pain points.
- Use a variety of research methods, including interviews, surveys, and usability testing, to gather insights.
- Facilitate brainstorming sessions and workshops to generate creative ideas and solutions.
- Use qualitative and quantitative data to understand user experiences and identify opportunities for improvement.
- Conduct usability testing and iterate on designs based on user feedback and data.
- Develop detailed customer journey maps to visualize the end-to-end user experience.
- Identify key touchpoints, interactions, and moments of truth that impact the overall service experience.
- Create service blueprints that outline the frontstage and backstage processes involved in delivering the service.
- Design service prototypes and test them with users to validate concepts and iterate based on feedback.
- Work closely with product managers, developers, and other stakeholders to co-create service solutions.
- Facilitate workshops and design sprints to drive collaborative problem-solving and innovation.
- Support the implementation of service solutions, ensuring alignment with user needs and business objectives.
- Develop metrics and KPIs to evaluate the effectiveness and efficiency of the service, making adjustments as needed.
- Promote the principles and practices of service design within the organization.
- Provide training and guidance to teams on service design methodologies and tools.
Requirements
- Bachelor’s or Master’s in Service Design, Design, Business, or a related field — or equivalent professional/vocational training in similar areas.
- Proven experience in service design, user-centered design, or a related field.
- Experience with service design tools and methods (e.g. design thinking framewor, service blueprints, journey maps, personas, etc.).
- Proficiency in design software and prototyping tools (e.g., Sketch, Figma, Mural, Adobe Creative Suite, etc.).
- Proactiveness : ability to spot collaboration/project opportunities and craft clear value propositions
- Empathy and the ability to work with diverse expertise and mindsets.
- Effective project management and organization ; operational autonomy .
- Solid command of service design tools and frameworks.
- Strong analytical, problem-solving and strategic thinking skills.
- Excellent communication and presentation skills.
- Strong written and spoken english skills
- Comfortable in a multicultural, international setting
- Ability to work collaboratively in a team environment.
- Strong project management and organizational skills.
Benefits
- Competitive compensation package
- Flexible work hours and hybrid model
- Attractive workspace
- Employee health care and life insurance
- Social benefits and several discounts
- Trainings and professional career development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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