About the role

  • Technical Consultant supporting customers with troubleshooting and training in mechanical engineering. Involved in client support, project planning, and technical analysis.

Responsibilities

  • Provide technical support to our customers and analyze and resolve faults
  • Plan installation/service assignments and manage the commercial and administrative processing
  • Assess emergency repairs, prepare repair quotes and supervise their implementation
  • Provide technical support and training to our OEM and service-base partners
  • Serve as support for the on-call emergency service

Requirements

  • Completed technical vocational training or qualification as a mechanical engineering technician
  • Desire to work in a motivated and friendly team
  • Independent and systematic working style
  • Good communication and teamwork skills
  • Willingness to travel occasionally
  • Ideally, experience with proAlpha
  • Good German and English language skills

Benefits

  • 6 weeks of well-deserved annual leave from day one
  • Flexible working-time models and home office by agreement
  • An annual bonus
  • Employer contributions to the company pension scheme
  • Optional: net salary optimization via Edenred credit/voucher card
  • Hansefit discounts for various products and services via Corporate Benefits
  • Company health management program
  • Bike leasing
  • Good connections via the NordWestBahn; only 2 km from Essen train station
  • Free water and coffee
  • A modern workplace with up-to-date hardware and software
  • Individual training opportunities through our in-house Academy
  • Thorough and personal onboarding
  • Company events such as department outings, summer parties and Christmas celebrations
  • A family-oriented company culture with flat hierarchies and short decision-making paths at a solid and reliable employer in its third generation of family ownership.

Job title

Technical Consultant – Supporter

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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