Technical Consultant supporting customers with troubleshooting and training in mechanical engineering. Involved in client support, project planning, and technical analysis.
Responsibilities
Provide technical support to our customers and analyze and resolve faults
Plan installation/service assignments and manage the commercial and administrative processing
Assess emergency repairs, prepare repair quotes and supervise their implementation
Provide technical support and training to our OEM and service-base partners
Serve as support for the on-call emergency service
Requirements
Completed technical vocational training or qualification as a mechanical engineering technician
Desire to work in a motivated and friendly team
Independent and systematic working style
Good communication and teamwork skills
Willingness to travel occasionally
Ideally, experience with proAlpha
Good German and English language skills
Benefits
6 weeks of well-deserved annual leave from day one
Flexible working-time models and home office by agreement
An annual bonus
Employer contributions to the company pension scheme
Optional: net salary optimization via Edenred credit/voucher card
Hansefit discounts for various products and services via Corporate Benefits
Company health management program
Bike leasing
Good connections via the NordWestBahn; only 2 km from Essen train station
Free water and coffee
A modern workplace with up-to-date hardware and software
Individual training opportunities through our in-house Academy
Thorough and personal onboarding
Company events such as department outings, summer parties and Christmas celebrations
A family-oriented company culture with flat hierarchies and short decision-making paths at a solid and reliable employer in its third generation of family ownership.
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