About the role

  • Client Service Agent handling charter flights at Brazil's leading airline. Interacting with clients and optimizing operational efficiencies in a fast-paced environment.

Responsibilities

  • Client service;
  • Quoting, planning and operational execution of charter flights;
  • Interact with internal departments and external suppliers to ensure efficient execution of charter operations;
  • Relationship-building and coordination to identify opportunities to increase revenue;
  • Monitor performance indicators and customer satisfaction;
  • Organization, focus and agility in service delivery.

Requirements

  • Bachelor's degree in Communication, Commercial Management, Business Administration, Logistics or related fields;
  • Proficiency with Navitaire tools - Skyspeed, Go Now;
  • Skills in mathematics and logical reasoning;
  • Results-oriented;
  • Ownership mindset;
  • Good interpersonal skills, communication and negotiation abilities;
  • Flexibility and assertiveness.
  • The following are a plus:
  • • Previous experience performing the activities described in this role;
  • • Experience in corporate service, MICE or events;
  • • Knowledge of English or Spanish;
  • • Microsoft Office Suite - Excel intermediate/advanced;
  • • Familiarity with data analysis and operations optimization.

Benefits

  • Anjo Azul - Our program that supports Crew Members, offering psychosocial, legal and financial assistance.
  • Cegonha Azul - Program supporting pregnant employees and new mothers until the baby's first year. Valid for Crew Members and dependents.
  • Gympass and TotalPass
  • Smoking cessation program
  • NutriAzul - Nutritional counseling
  • Zenklub – Online therapy for mental health, free of charge
  • SEST SENAT - Free courses, community centers, dental care, physiotherapy, nutritionists and psychologists

Job title

Charter Analyst – Head Office

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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