Client Service Agent handling charter flights at Brazil's leading airline. Interacting with clients and optimizing operational efficiencies in a fast-paced environment.
Responsibilities
Client service;
Quoting, planning and operational execution of charter flights;
Interact with internal departments and external suppliers to ensure efficient execution of charter operations;
Relationship-building and coordination to identify opportunities to increase revenue;
Monitor performance indicators and customer satisfaction;
Organization, focus and agility in service delivery.
Requirements
Bachelor's degree in Communication, Commercial Management, Business Administration, Logistics or related fields;
Proficiency with Navitaire tools - Skyspeed, Go Now;
Skills in mathematics and logical reasoning;
Results-oriented;
Ownership mindset;
Good interpersonal skills, communication and negotiation abilities;
Flexibility and assertiveness.
The following are a plus:
• Previous experience performing the activities described in this role;
• Experience in corporate service, MICE or events;
• Knowledge of English or Spanish;
• Microsoft Office Suite - Excel intermediate/advanced;
• Familiarity with data analysis and operations optimization.
Benefits
Anjo Azul - Our program that supports Crew Members, offering psychosocial, legal and financial assistance.
Cegonha Azul - Program supporting pregnant employees and new mothers until the baby's first year. Valid for Crew Members and dependents.
Gympass and TotalPass
Smoking cessation program
NutriAzul - Nutritional counseling
Zenklub – Online therapy for mental health, free of charge
SEST SENAT - Free courses, community centers, dental care, physiotherapy, nutritionists and psychologists
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