Senior Director managing operations of the Primary Care Institute at Cleveland Clinic. Collaborating with leaders to support patient care objectives and ensure safe operations.
About the role
- Director of ecosystem research strategy at Vizient, leading a center of excellence for research insights and governance. Collaborate with cross-functional leaders to ensure actionable, accessible research aligned with business priorities.
Responsibilities
- Lead the development and execution of the enterprise Research Center of Excellence strategy.
- Establish research standards, methodologies, and best practices to ensure consistency and rigor.
- Oversee an enterprise-wide portfolio of research initiatives, determining appropriate execution models based on complexity and risk.
- Advise stakeholders on research design, methodologies, tools, and resourcing to ensure meaningful outcomes.
- Implement governance frameworks and quality assurance processes to uphold research standards.
- Build and maintain scalable research toolkits, templates, and self-service resources.
- Deliver training programs, workshops, and coaching to strengthen organizational research capabilities.
- Pilot and evaluate new tools, technologies, and AI applications to enhance research efficiency and accessibility.
- Govern enterprise research efforts to reduce duplication and improve cross-functional coordination.
- Provide strategic oversight of key research programs to ensure alignment with enterprise priorities.
- Manage relationships with external vendors to ensure performance, quality, and continuous improvement.
- Establish and enforce service level agreements and governance protocols with internal and external partners.
- Partner with stakeholders to deliver timely, actionable insights through dashboards, reporting, and executive summaries.
- Translate complex research findings into clear, compelling narratives for executive audiences.
Requirements
- Relevant degree preferred.
- 7 or more years of relevant experience required.
- Experience in healthcare or B2B professional services environments preferred.
- Deep expertise in qualitative and quantitative research methodologies.
- Advanced experience with Qualtrics, including platform administration and enterprise enablement.
- Strong ability to translate data into actionable insights and executive-level storytelling.
- Experience establishing research standards within a matrixed organization.
- Knowledge of B2B buyer behavior and client experience frameworks.
- Strong communication, facilitation, and stakeholder engagement skills.
- Willingness to travel.
Benefits
- Comprehensive benefits plan!
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