Application Support Engineer providing Level 2 support and monitoring for application stability. Collaborating with Engineering and analyzing logs within a modern SaaS company framework.
About the role
- Thermal Application Engineer collaborating with customers on test cases and providing insights in hardware AI design. Working closely with engineering teams to improve AI-assisted workflows for hardware systems.
Responsibilities
- Work directly with customers to run, debug, and validate thermal design test cases using our AI assistant.
- Collaborate with customers’ engineers to interpret results, provide insights, and recommend workflows.
- Document use cases, best practices, and lessons learned for internal and customer-facing knowledge bases.
- Provide feedback to the product and engineering teams to improve features, accuracy, and user experience.
- Support customer onboarding, training, and integration of the AI assistant into existing design processes.
Requirements
- Degree in Mechanical, Electrical, or Computer Engineering, or related technical discipline
- 3+ years on thermal engineering experience in hardware product development or simulation workflows
- Strong working knowledge of heat transfer, thermodynamics, and cooling strategies for electronics or physical systems.
- Strong ability to communicate technical results clearly to both engineers and non-technical stakeholders.
- Hands-on experience with engineering tools (CAD, simulation software, etc.).
- Experience working in customer-facing roles (applications engineering, solutions engineering, field engineering, or technical consulting).
- Strong problem-solving mindset and ability to quickly learn new tools and workflows.
Benefits
- Be part of a team defining the future of AI in hardware design.
- Work at the intersection of advanced AI, real-world engineering, and customer success.
- Collaborate with world-class engineers and researchers in a fast-moving startup environment.
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