Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
About the role
- Internal Audit Specialist responsible for monitoring quality goals, documenting processes, and analyzing reports at Vervent. Collaborating with stakeholders for efficiency and client satisfaction.
Responsibilities
- Define and document customer business functions and processes.
- Build and present trend data of multichannel monitoring formats and quality standards to compile and track performance at team level.
- Prepares and analyzes weekly and monthly internal and external quality reports to identify customer needs and expectations.
- Perform ongoing evaluation of reporting effectiveness and develop new reports anticipating the client and internal stakeholder needs and driving to self-service capabilities.
- Build strong working relationships with stakeholders and team members through effective communication throughout client life-cycle.
- Maintain departmental standards through exceptional listening and analytical skills.
- Consult with management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of system access.
- Develop tools, techniques, and standardization to ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
Requirements
- Bachelor’s in business management, Finance, Computer Science, or related field
- 2-5 years of experience in finance or related field, or combination of relevant experience and education.
- Ability to communicate effectively with various audiences including stakeholders and team members through written and verbal means.
- Must demonstrate strong analytical skills and ability to translate data into action.
- Strong working knowledge of computer software including Microsoft Office.
Benefits
- Medical, FSA & HSA, Dental, Vision + More!
- 401k - 100% vested once you start contributing.
- Generous company match!
- Regular employee health, wellness & engagement activities.
- Pet Insurance, because fur babies are important to us too!
- Beautiful local offices with on-site/hybrid options.
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